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Quality & Excellence

It has been a strong part of the mission of the housing association sector in NSW to provide the highest quality services and to be accountable to local communities, tenants, partners and the government for their performance.

To achieve this, we have seen the development of a voluntary quality assurance system, which accredits providers against the national Community Housing Standards.  The sector also meets stringent regulatory standards that grade organisations according to the level of risk and risk management.  The industry has also adopted a voluntary Code of Practice.

But the sector also strives to go beyond this and demonstrate innovation and excellence.  National and State Awards for excellence celebrate the achievements of the sector.





The NSW Awards for Excellence in Community Housing were established in 2002 to recognise the achievements of the community housing sector and to encourage excellence. The awards are now held every two years to coincide with the NSW Community Housing Conference. The awards are open to all non-government and local government organisations involved in the development and provision of community housing. 

Winners of the 2013 NSW Awards for Excellence in Community Housing are:

Overall Excellence in Community Housing: Compass Housing
Excellence in Services to Tenants: North Coast Community Housing Company (Highly Commended: Bridge Housing)
Excellence in Working with Aboriginal People and Communities: Wentoworth Community Housing
Excellence in Building Communities and Tenant Engagement: Wentworh Community Housing (Highly commended: Kapit Bahayan Co-Op)
Excellence in Portfolio Management: Evolve Housing (Highly commended: Homes Out West)
Excellence in Governance and Risk Management: Bridge Housing
Excellence in Organisational Development and Partnerships: Community Housing Limited NSW
Excellence in Green Initiatives: Compass Housing
Excellence in Communication and Transparency: Southern Cross Community Housing


Winners of the 2010 Awards for Excellence in Community Housing are:

Annual reporting: Bridge Community Housing Limited
Excellence in Partnerships: Wentworth Community Housing (Highly Commended: Emerge Youth Services)
Creative Solutions: Bridge Community Housing Limited
Organisational Management and Governance: St George
Asset management: St George Community Housing (Highly commended: Southern Cross Community Housing)
Contribution to Building Communities: The Housing Trust
Tenant Participation: Affordable Community housing
Service to Tenants: Compass
Overall excellence in community housing: Bridge Community Housing Limited (Highly Commended: Wentworth Community Housing)

The objectives of the Awards are to:

  • Identify and recognise best practice in the provision of community housing;
  • Encourage a culture of continuous improvement within the community housing sector;
  • Make information and resources available to assist community housing providers and administrators achieve best practice in the management and delivery of community housing; and
  • Promote community housing as a high quality provider of social housing.

The NSW Awards Steering Committee administers and presents the Awards.


Accreditation is a quality assurance system based on the industry endorsed  National Community Housing Standards (3rd Edition) Accreditation has been in use  in NSW since early 1999. The standards have been reviewed three times since their introduction. [National Community Housing Standards  - (2nd Edition)]

Accreditation was managed by a specialist unit within Housing NSW.  It is now undertaken commercially in NSW and some other states by a private certification compant, Global Mark (http://www.global-mark.com.au/Housingprovider/)    In Queensland, accreditation is still provided by a government unit.

Accreditation allows community housing providers to demonstrate that they are professional autonomous organisations who achieve excellence in service provision. The accreditation system operates as an assurance of quality housing management for tenants, applicants, other partners including local government, and for the community as a whole.

An organisation’s accreditation status is reviewed every 3 years, or every 12 months for partial accreditation.

Accredited Housing Associations:

Havelock Housing Association Inc (first time)
The Housing Trust (Re-evaluation)
Shoalhaven Community Housing (Re-evaluation)
Ryde Hunters Hill Community Housing
Community Housing Mid North Coast
Coastal Community Tenancy Scheme Ltd  (Re-evaluation)
Cumberland Housing Co-op Ltd (Re-evaluation)
Monaro Tenancy Scheme (Re-evaluation)
Twin Towns Housing Co-operative Ltd (Co-op) (Re-evaluation)
Community Housing Lower North Shore Ltd (Re-evaluation)
Pacific Link Community Housing Association Ltd Re-evaluation)
Sapphire Coast Tenancy Scheme (re-evaluation)
St George Community Housing Co-op Ltd (re-evaluation)
Burwood Area Community Housing (First Time)
Argyle Community Housing Association(Re-evaluation)
Homes Out West (Re-evaluation)
Wentworth Area Community Housing Association Ltd (Re-evaluation)
Lithgow CTS (First Time)
Western Plains Housing Scheme  (First Time)
Tamworth Community Housing Assoc Ltd (Re-evaluation)
Wellington Community Tenancy Scheme (First Time)
Women’s Housing Company Ltd (Re-evaluation)
HUME Community Housing Association Co Ltd (Re-evaluation)
Marrickvilee Area Community Housing Co-op Ltd (Re-eval)
Western Suburbs Housing Co-op Ltd (re-evaluation)
Parkes Fobes Community Housing (First Time)
Narrabri Community Tenancy Scheme (Re-evaluation)
Queanbeyan Community Housing (re-evaluation)
Inverell Community Housing
Central Tablelands Housing Association (re-evaluation)
South West Inner Sydney Housing Co-op
North Coast Community Housing Company (First time)



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