With social housing only available to those who need it most, tenants have increasingly complex needs that community housing providers need to respond to. To support community housing providers to manage the tenancies of vulnerable people with more complex needs, the Federation has partnered with Q Shelter to develop the Creating Sustainable Tenancies for Tenants with Complex Needs Toolkit.

The Toolkit is a practical resource designed to equip community housing providers with the tools and resources required to implement best practice approaches to sustaining tenancies for tenants with complex needs.

Sustainable Tenancies introduction video

Sustainable Tenancies SECTION ONE

Policy template NSW
Pathways to assist management of high risk tenancies
Emergency responses to behaviours of concern (BOC) for CHPs
Tenancy response plan (template)
Pathway to guide practice when a tenant with complex needs refuses to engage with support services
Vulnerability Assessment Tool

Sustainable Tenancies SECTION TWO HOARDING AND SQUALOR

Policy template NSW – working with people who hoard
Managing hoarding pathway
Hoarding screening assessment form
Environmental Cleanliness and Clutter Scale
Clutter Image Rating Scale
Hoarding and squalor issues (letter)

Sustainable Tenancies SECTION THREE TRAUMA INFORMED CARE

Trauma informed care & practice checklist
Sustaining tenancy casestudy
Tenancy response plan (template)
Nuisance and annoyance breach of tenancy (letter)
Reminder notice breach (letter 1)
Reminder notice breach (letter 2)
Reminder notice breach (letter 3)

Sustainable Tenancies SECTION FOUR TOOLS AND RESOURCES

Quick risk assessment guide for home visits
Managing aggressive behaviour
Easy-Read Tenancy Agreement NSW