Chief Executive Officer

CHIA NSW is recruiting for a Chief Executive Officer.

Lead and communicate an inspiring vision that supports the industry and helps influence policy makers to deliver low-cost, affordable housing.

  • Use your leadership skills to enhance delivery of community housing
  • Use your exemplary management, strategic and advocacy skills
  • Support and represent a diverse and growing membership base

State of the Industry Report 2018

More than 60,000 people live in homes that they can afford through community housing in NSW. 

The community housing industry in NSW is growing and changing.  CHIA NSW’s State of the Industry Report 2018 is the only report you need if you want to learn more about community housing in NSW.

For the first time, this report brings together key data about the scale and scope of the community housing industry in NSW in 2018, how it is performing and how it makes a difference to people and families in local communities. 

To view report:  State of the Industry Report 2018

CHIA NSW 2019 Election Platform – Housing Our Community

The shortage of social and affordable housing in NSW means that many households are paying far more in rent than they can afford and are unable to secure their own home. Solving this problem requires a long term housing strategy, actively led and invested in by the government.

CHIA NSW’s Election Platform sets out a pathway to more social and affordable housing.  This NSW election, community housing providers are asking for all parties to support a series of actions, including the development of a comprehensive housing strategy backed by a commitment to new supply targets and a dedicated housing minister.

Download a copy of the CHIA NSW 2019 Election Platform – Housing Our Community

Download a copy of the NSW Housing Story Infographic

See Media Release: CHIA NSW election platform 2019

Housing Matters – November 2018

CEO Report

At the Sydney Policy Lab on Friday 16 November 2018, Joseph Stiglitz spoke wise words on inequality and its negative effect on both individuals and the wider economy. While it wasn’t a specifically housing focused event; there was more on education and employment outcomes, one thing that struck me was the reference to locational disadvantage and how poorer neighbourhoods usually end up with poorer schools and other facilities, reinforcing inequality. An excellent argument for building social and affordable housing mixed in with market housing.

And closer to home the Productivity Commission’s recent research on inequality well summarised in this Conversation article clearly illustrates ‘that in the decades ahead we will need both policies that generate economic growth and policies that ensure its well spread’.

And housing that is secure and affordable is one way to ensure that the benefits of growth are well spread. Another report – this time from AHURI, showed just how far behind we have slipped in providing this vital infrastructure. In NSW we need 212,000 new social housing properties over the next 20 years to meet the current shortfall and meet the needs of people in housing stress as the State’s economy and population grows.

The study by RMIT and UNSW researchers shows that NSW accounts for 30% of social housing need in Australia, with 141,000 new properties needed in Sydney, and 72,000 in regional NSW by 2036 to address the current shortage and meet the future needs of people who are homeless and renters on very low incomes paying more than 30% of their earnings on housing costs.

This means we need growth and while there are understandable concerns about ‘overdevelopment’  we need to have a more in-depth, positive discussion about what this growth should look like and its benefits and challenges. Without growth we face the prospect of more lower income households priced out of suburbs where they have lived for years, more homelessness and ultimately greater disadvantage. Its why CHIA NSW will be working with our colleagues in the not for profit sector, private industry and communities, and government, to ensure we get policies and practice that deliver equitable, sustainable and liveable growth.

‘Housing will be a national priority for Labor’: Bill Shorten sets out Labor’s housing policy at the national CHIA AGM

– Deborah Georgiou reporting.

The Hon Bill Shorten, Leader of the Federal Opposition Labor Party, addressed over 150 members of the community housing industry and industry supporters at the CHIA AGM on the 20 November. To the considerable excitement of everyone in the room  he announced that housing is a ‘national priority for Labor’ and that he wanted secure and affordable housing to be ‘front and centre’ of the debate for the next decade and beyond and that.

Bill Shorten, Leader of the Labor Party, addressing the national CHIA AGM

Mr Shorten confirmed Labor’s commitment to its negative gearing and capital gains discount policies, stating that he wanted to ensure a fairer housing system. He went onto say he considers housing to be essential infrastructure and appeared to recognise that a safe, secure affordable home enables people to get and keep jobs.

Mr Shorten highlighted the housing issues facing many Australians which our members want to help solve – women and children experiencing domestic and family violence, the growing numbers of homeless older women and the significant shortfall in housing needed for Aboriginal people. He also highlighted the issues for people with disability, and for those waiting for social housing as well as families renting unsustainably in the private rental sector or those he described as ‘people living life on that thin, unforgiving margin’.

Bill Shorten, Senator Doug Cameron, Michael Lennon Chair of CHIA, and Kate Colvin, Spokesperson for the Everybody’s Home Campaign

Some of the key messages for the audience were that Labor wants to put community housing and affordable housing on the agenda for the next election and that this needs to start with a national plan. Mr Shorten said that he would be making a major speech about Labor’s housing policy platform later this year and stated that he was committed to dealing with the funding gap to ensure investment in housing for key workers and the working poor.

Mr Shorten ended his address with the statement that nothing is more fundamental that the right of every Australian to have a roof over their head.

Mr Shorten was followed by the Hon Doug Cameron, Shadow Minister for Housing and Homelessness who talked about the work of Professor Duncan McLennan, which many CHIA NSW members contributed to, in providing evidence about the role that housing plays in delivering economic productivity.

Doug was clear that the community housing sector is the answer in the long term to delivering vibrant communities across the country. He is particularly keen to get Super funds to invest in Australian affordable housing, as they already do overseas. Senator Cameron said he was meeting with the Super Fund CEOs to press this point with them.

Senator Cameron confirmed that a Labor Government would have a housing and homelessness Minister probably reporting to an infrastructure minister or the Treasurer. They will re-establish a National Housing Supply Council and ensure that the Not for Profit sector has a voice.

CHIA NSW acknowledges that the current government has set the ball rolling with the introduction of the National Housing Finance Investment Corporation (the NHFIC). What we need now is a long term investment to address the shortfalls in social (and affordable) housing illustrated in the AHURI report mentioned above. To do this we need all sides of government to commit to a long term funding program.

The AGM also saw Michael Lennon, Chair of CHIA, set out the new CHIA National Pan which has four main goals and we would say a blue print for a government strategy:

  1. enough housing to meet Australia’s needs
  2. housing that is affordable for renters and home-buyers on low to moderate incomes
  3. a national housing market that is efficient
  4. a diverse housing profile that suits people at different stages of life.

The CHIA National Plan Plan can be found here.

The Good Growth Alliance Launches

On a windy Sydney morning CHIA NSW joined the Property Council, Homelessness NSW, the Committee for Sydney, Shelter NSW and the Sydney Business Chamber to launch its 10 Proposals for a better Sydney and a stronger NSW.

With expert (and pro bono) facilitation from Elton Consulting the somewhat diverse band was able to reach consensus on a range of proposals to support ‘good growth’. In this scenario the benefits that come from growth and development are spread to all sectors of the community.

They include building on the Government’s current initiatives, notably the 30 minute city concept, directly engaging communities in the decisions that are made and addressing where infrastructure isn’t keeping pace with demand. Developing an evidence based and funded strategy to deliver sufficient housing of the right type and price points across the State is critical.

The alliance will continue to collaborate on prosecuting these proposals – read the them here

SHMT ‘goes live’ for CHL and SCCH on the south and mid north coasts of NSW

In October and November the first two community housing providers took on the management of public housing tenancies under the Social Housing Management Transfer Program (SHMT). We asked Alex Pontello and Lucy Burgmann, the people in the hot seats, to take some time out of their incredibly hectic schedules to talk to us about how it has gone.

Southern Cross Community Housing

On the 22 October Southern Cross Community Housing received over 960 transferred public housing properties in Shoalhaven and their CEO Alex Pontello, shared with us what it was like to be the first provider to take on management under the SHMT program.

What were your main challenges heading into the transfer?

We really wanted to get the transition and implementation right and spent a lot of time thinking about what the transfer would mean in terms of our service and our community. FACS was keen for us to adopt a standardised implementation plan but we knew that local planning to meet local circumstances was the right way to go. There were also a number of governance groups set up by FACS to support implementation. This stretched our staff resources and the groups didn’t seem to be very joined up, so often we had to make the links within our own service.

We were worried about some of new business areas we were entering into, in particular managing PRA and the PRA budget. Information about walk in traffic for PRA seemed to be different depending on who was spoken to. We are seeing nearly double the amount of people than was suggested by FACS and are now waiting to see how the numbers settle down in the next few weeks to understand what the longer term financial and resource impact might be.

We were worried also about how the tenants were going to react – would they sign up to the new payment arrangements for collecting CRA?  We challenged FACS around allowing us to door knock and meet all of the new tenants face to face before the transfer and this made a huge difference. We had also built some really good relationships with the local public housing community, inviting them to our 2017 Xmas party which was great success. We also offered an incentive payment of $80 which we think helped! We only had three tenants unsigned at ‘go live’.

The maintenance arrangements under the SHMT contract are also tricky and we raised lots of issues in the run up to the transfer. Our approach to working on these issues was to be tenacious, to keep working on them with government and to try to help local LAHC staff to understand the realities of running a housing business.

What parts of the transfer were easier for you?

SCCH is the only generalist community housing provider operating in the Shoalhaven and this means we are already part of the local service system. We know the other organisations in our area and have been working with them for years. There are great opportunities in relation to the service system – we now have a leadership role and can look to change what isn’t working. We want the service system in the Shoalhaven to be really productive and focused on tenant and community outcomes.

How do the staff feel?

Our staff are very happy to have finally got going. Being the first provider to go live has been a bonus as our staff really want to start fixing problems and delivering services – it’s now about what we do, not FACS, and it’s not that hard!

We also know we have to support our staff – this is significant growth for the organisation and it will take time to build tenant trust.

On a scale of 1 to 10 how does the organisation feel?

We are so pleased to be doing this – we are at a 10 on that scale! We know that this transfer will enable us to deliver the services that the community in Nowra deserves, and also we will have some leverage now to work with FACS and LAHC to develop a comprehensive future plan for the social housing portfolio in the Shoalhaven.

Community Housing Ltd.

On the mid north coast, CHL has taken on around 1,400 new tenancies under the transfer program in Port Macquarie, Kempsey and Nambucca Heads. Lucy Burgmann, CHL’s State Manager gave us an insight into what they thought the risks were going to be, what they really were, and how they dealt with them.

What was your biggest fear heading into the transfer?

Our concerns shifted over the course of the build up to transfer – we started being really worried about what tenants thought, and how they felt – we really wanted to make sure we were having the right conversations with tenants but we weren’t able to talk to them until quite late in the implementation. But our fears weren’t realised as when we did start to communicate with tenants it went really well and people had more questions for us than concerns. I think it helped that CHL was already known on the mid north coast.

The other challenge that we needed to tackle was the new areas of work we are taking on – access and demand, which we are calling housing options, and service system co-ordination. The other things like tenancy and asset management are our core business – we know how to do them but the rest is unknown territory for CHL in NSW and we really needed to think about how to get it right and to be prepared for the transition.

How did you respond to those challenges?

We responded to the challenges in a number of key ways – developing an effective staffing structure and having specific roles in that structure for managing TA and PRA. We want to be able to guide people to the right housing option, so they make the right choice for them. We decided to ‘staff this area up’ and to look to get the right people in these roles.

We also decided to resource support co-ordination really well from the outset. We started working with our service partners as early as possible and focused on gathering intelligence from them about what was happening and they thought was needed.

CHL has opened two new offices centrally located in both in Kempsey and Port Macquarie. The office in Kempsey is new for CHL and means we can offer face to face housing options services in the community which hasn’t been done before by FACS. This means a really big shift in the service offering in Kempsey which has been well received by our service partners.

Our last major challenge was being ready for the huge increase in transactional activity – we have increased by 50% in terms of tenancies in the mid north coast so our systems had to be ready and able to operate effectively – we spent a lot of time testing our systems to make sure they were fit for purpose when the transition happened

How do staff feel?

CHL staff are really excited by the transfer. We carried out really careful recruitment and are now a really big employer able to offer quite senior positions in local leadership roles – this means we can attract a good calibre of applicant and exceptional people applied for the positions.

One of the other challenges in the transition was the timing of availability for FACS staff transferring to new roles with CHL. They were not able to join us until literally the day the transfer occurred. To help manage this, all staff, including those transferring from FACS, received PRA training from CHIA NSW, and CHL in house training focused on our business systems, our values and what we mean by ‘quality customer service’, ahead of the transfer.

This approach really helped to build the relationship between old and new staff, and gave them confidence in the run up to go live and I would like to acknowledge the generosity of local FACS staff in supporting the transition.

On a scale of 1 to 10 how does the organisation feel?

We are at ‘11’ – we had two office openings attended by the community, staff and local services and we had a great time. We had smoking ceremony in Kempsey and a local Aboriginal artist helped us record our handprints for an office mural to symbolise ‘belonging’. In Port Macquarie we built a ‘green wall’ and everyone wrote messages on the pots to show that we’re ‘growing together’.

We have learnt from many projects we have done that whatever community we work with you have to do things differently based on the local community and we are just so proud of having this opportunity to play a positive part in the life of the mid north coast.

Planting new shoots in Port Macquarie and a sea of hands in Kempsey


Aboriginal Outcomes workshops – coming to you soon

New Aboriginal Partnerships Specialist Adam Hansen has this update on the Aboriginal Outcomes work and puts out an invitation re-invigorate the Aboriginal Staff network.

What a whirlwind first month or so it has been for me since I came on board as the new Aboriginal Partnerships Specialist at CHIA NSW and I have really enjoyed myself, learning very quickly about the sector and helping support the implementation of the Aboriginal Outcomes Strategy in the Community Housing sector.

I have been out and about and meeting as many CHPs as I can and introducing myself and asking how I can help support CHPs to implement the Aboriginal Outcomes Strategy. The first few things I have been working on are the location of Aboriginal Outcomes and Cultural Competence workshops for CHPs and their staff and consulting about the best way to re-energise the Aboriginal staff network.

Calling for Expressions of Interest to have an Aboriginal Outcomes and Cultural Competency workshop in your area

The CHPs I have spoken to about Cultural Competency training have been really positive and it’s something that CHPs really want support around and it has been really interesting and positive helping CHPs in this space.  I have one workshop likely to go ahead before Christmas.  If you would like to request a workshop in your area before Christmas or early in the New Year, please drop me a line at .  If you can arrange a workshop with 2 or 3 CHPs in one location that would be a big help and I will be able to prioritise these sessions.

Setting the direction for Aboriginal Outcomes in the sector

On Wednesday, November the 7th a consultation meeting was held at CHIA NSW to help me consult on the Aboriginal Outcomes work plan and I am really appreciative of everyone who contributed to my work plan. FACS, AHO, ACHIA and a selection of CHPs were represented at the consultation meeting.  The work plan had already included the following:

  • Consult with key stakeholders
  • Develop reference group
  • Schedule initial program of regional events
  • Regional Connection Workshops
  • Analyse Aboriginal satisfaction data

And participants made a number of excellent suggestions including

  • Reintroducing an Aboriginal stream at CHIA Exchange,
  • Running Virtual Classroom / webinar sessions of Aboriginal cultural competence
  • Seeking internship for Indigenous Students,
  • Supporting CHPs to recruit and retain Aboriginal staff
  • Connecting CHPs with ACHPs and re-establishing the Aboriginal Staff Network.

CHIA NSW will be working on all of these suggestions across the next year, so please get in touch if you would like more information on any of these topics.

Re-energising the Aboriginal Staff Network

The Aboriginal Staff Network will play an important role in the sector in future.  I would like to hold a catch-up event with Aboriginal staff from across the sector before the end of the year. The idea is to have Aboriginal and Torres Strait Islander staff from across the sector to meet up to discuss the Aboriginal Outcomes Strategy and to then a lunch to finish the day off. Again, I am hoping to do this before the end of year and to make it a Christmas event and moving forward to amp this up heading into 2019.

If you or any of your staff would like to be involved in the Aboriginal Staff network, please drop me a line at to let me know.

Solving homelessness – is part of the solution in our backyards?

This article has been provided by Wentworth Community Housing

In the absence of large pipelines of affordable or social housing we brought a group together through our cross sector Heading Home collaboration to see what ideas we could come up with in the local community to grow more affordable rental housing.

Given our region’s larger block sizes and majority private homeownership, combined with the boom in small home design, we wondered if we could grow a market of small homes which would provide a lower cost entry point into the rental market. Our exploratory question was, if we had good marketing to get to our target group and if we made it easy with an Expo – would there be interest?

The inaugural Garden Flat Expo was held on Saturday 10 November at Springwood and was a great success with a crowd of over 500 people coming through the Expo over the day. With NSW experiencing an increase of 37% in homelessness – the highest increase of any State or Territory in Australia (2016 ABS Census), the Expo aims to increase low-cost permanent rental housing across the Blue Mountains Nepean region.

Designed to be built at low cost in backyards, garden flats of around 20-25m2 provide an income for homeowners and tackle the shortage of low-cost permanent housing in our communities. Every garden flat can help with the affordable housing crisis and at the same time it can provide an income stream for homeowners.

For homeowners interested in building a garden flat, the Expo was designed as a one-stop-shop with council planners, bushfire consultants, banks and mortgage brokers and a number of builders and product suppliers. A unique aspect of the Expo was Wentworth’s offering of a limited number of incentive packages for homeowners who are willing to offer their garden flat to someone facing homelessness.

The event clearly showed there is community appetite for Garden Flats and that some homeowners are willing to be part of the solution to homelessness.  Nearly 80 people provided their contact details to stay in touch and get further information about garden flats. A survey administered on the day captured 79 responses – 81% of people rated the day very highly and 43 people are highly likely to build a garden flat with 44% of them highly likely to rent it to someone who has been homeless. A sample of the feedback from the public:

Very valuable advice for someone who wants to do something but doesn’t know where to start!

Thanks, this was a really fantastic expo with lots of great solutions to housing injustice and insecurity. Really like the staff too!

Really important project bringing community together and communities looking after themselves.

The event was organised by Wentworth Community Housing in partnership with Heading Home and support from Blue Mountains City Council and Penrith City Council.



Working with Perpetrators of DFV – toolkit now available

Our latest resource for community housing providers Working with Perpetrators of Domestic and Family Violence: a toolkit to support community housing providers in NSW is now available.

The toolkit was developed by Sue Cripps and is a companion to the Strengthening Practice in Responding to Domestic and Family Violence Toolkit.

Community housing providers in NSW are often at the front line dealing with the fallout of domestic and family violence. Not only do providers need to keep women experiencing family violence and their children safe, they often also have to manage the housing situation of both the victims and the perpetrators.

Launched by The Honourable Pru Goward, Minister for Social Housing and Minister for the Prevention of Domestic Violence and Sexual Assault at NSW Parliament, this is the first resource of its kind targeted to social and affordable housing landlords in Australia.

The event included a panel discussion with representatives from No To Violence, the NRLs Voice Against Violence program, Kempsey Families Inc as well as Sue Cripps toolkit author. Also present was the NSW Shadow Minister for the Prevention of Domestic Violence and Sexual Assault, Jenny Aitchison.

Training is available to support the implementation of the toolkit in your organisation. Contact Catherine Tracey, Head of Learning and Development for more information.

We want to hear from you!

Complete the Domestic and Family Violence toolkit implementation survey, which will be used to inform the update of the toolkit.

Complete the Working with Older Tenants survey and register to attend the Working with Older Tenants consultation workshop, which will help us to understand the issues and challenges facing the sector and inform the development of a practice toolkit.

Tackling the impacts of payday lending and consumer lease providers

CHIA NSW is a member of the NSW Financial Inclusion Network (FIN) along with a range of government and non-government agencies. The aim of the Network is to work towards a more financially inclusive future for NSW and to seek a state-wide approach to financial exclusion.

Social housing tenants are one of the major groups that are impacted on by financial exclusion and one of the ways that this manifests itself is through their dependence on informal means of finance through payday lenders, consumer lease providers and unlicensed financial service providers – sometimes known as ‘fringe credit’. As community housing providers are aware, this often means they get into a cycle of debt that can be devastating.

The NSW FIN in partnership with FCAN (the Financial Counselling Association of NSW) recently submitted information to the current enquiry of the Senate Committee on Credit Financial Services. This submission set out a number of key recommendations for the enquiry, in particular that there should be a legislated cap on interest for all forms of credit, and that these types of credit providers should be removed from Centrepay.

CHIA NSW members provided input to this debate highlighting issues such as tenants applying for part 9 and part 10 debt agreements who believe they are consolidating their debts into one. Many don’t understand they have signed up to a form of insolvency and depending on whether they work or not may need to declare this to their employer.  Also when people sign up to these agreements they don’t realise that 50% of their creditors have to agree and even if they don’t agree the tenant still has to pay the fee which is usually around $1,950.

Community housing providers also commented on the impact of pay day lending where if tenants miss one payment their interest rate can increase dramatically. They pointed out that private personal budget services were not as effective as not for profit financial counselling services who don’t charge for their service and are much more effective at getting creditors to reduce, or freeze, their rates.

The NSW FIN submission can be found here and the Senate Enquiry is due to report in February 2019.

Office of Environment and Heritage Appliance Replacement Offer – important updates

You can help households vulnerable to energy bill stress by letting them know about the Office of Environment and Heritage’s (OEH) Appliance Replacement Offer.

This offer has now reached over 28,000 households, providing discounts of 40-50% on new energy efficient fridges and TVs when replacing old inefficient models. These households are now enjoying estimated total bill savings of over $4.47 million.

Order your FREE flyers

You can order free program flyers, posters, and energy saving top tips flyers HERE.

The Marketing Toolkit

This toolkit has been updated with all the latest information you need to share with your community – including case studies and social media tiles. ACCESS IT HERE.

No customer is too remote

Delivery is now guaranteed to anywhere in NSW for a discounted fee of no more than $85. Eligible customers can apply online to have their fridge or television delivered and installed, and their old one removed and recycled.

New appliance videos now available!

Detailed videos demonstrating the features and benefits of each appliance are now available on our website. This makes it easier for households to make the right choice for their family.

Visit for more information.

A place to call home – Ten steps to making a home for everyone in our land

The Australian Catholic Social Justice Council is the latest organisation to make housing a top priority through publication of the Catholic Bishop’s Social Justice Statement for 2018/19. The Statement argues that ‘it is time for Australia to reassert the value of housing as a basic human right’ and outlines actions that all levels of government, and the Church itself, can take.

The calls for government action are entirely consistent with the community sector’s including:

  • Greater security of tenure
  • Increasing benefits such as Commonwealth Rental Assistance so they are consistent with the cost of living
  • Increasing social and community housing – though we would argue more than cooperation and planning mechanisms is needed to fix this one
  • Addressing the structural issues – such as taxes and concessions that drive up prices.

The Church is also recognising the ways its community can directly contribute to solving housing unaffordability and the Australian Catholic Housing Alliance (ACHA) has the task ‘to find ways of diverting unused or under-used Church property towards affordable housing’. The ACHA will actively support ‘dioceses considering new uses for Church property, and provides information and advice about financing and partnership models’. As the recent AHURI report on housing as infrastructure demonstrates, in many locations the cost of land can make up a significant part of the cost of delivering new housing.

Here there is an important opportunity for parishes and dioceses. As a Church we can support the vision of ACHA by promoting its work within the agencies of various dioceses and by considering how Church land, buildings and other property could be used for low-cost housing projects.  There is a vital role here for finance and property managers.

New Industry Development Strategy Projects in 2018: Improving access to industry data

CHIA NSW is starting work on two new Industry Development Strategy projects which are both focused on improving access to data about the community housing industry.

The first project is to develop a data dashboard for our website.  If you’ve ever tried to find out anything about the community housing industry in NSW, you will know that data is spread across a range of sources. Individual community housing providers include data on their operations on their websites and in annual reports, the Australian Institute of Health and Welfare and the Australian Government Productivity Commission publish data about households and tenant satisfaction and the Registrar of Community Housing (NSW) reports data about property assets.

This project will take the data from these disparate sources and create a data dashboard for the industry, presenting data in a compelling and interactive way through the CHIA NSW site.

The second project will develop additional, industry relevant value for money indicators.  Demonstrating value for money and making genuine robust comparisons between different parts of the social housing system has been a longstanding challenge for our industry.

This project will build on AHURI’s cost effectiveness work and the data presented in House Keys.  It will develop an enhanced suite of indicators that are regarded as priorities by the sector and are not currently collected.  Improved value for money indicators will help the industry to measure efficiency and effectiveness consistently, bringing data about tenant satisfaction, outcomes and costs.

Both of these projects are due to be delivered by 30 June 2019.  If you are interested in either of the projects and would like to be involved, or would just like more information please contact Adam West ( or Tom Kehoe (

In the Media

‘Sydney’s not full’: Alliance formed to combat anti-population push -26 November, 2018

MEDIA RELEASE: Good Growth Alliance: A Better Sydney and Stronger NSW

Sydney’s peak industry bodies and NGO leaders have joined forces to promote the benefits of well-planned growth in Sydney and wider NSW.

The Property Council, the Committee for Sydney and the Sydney Business Chamber together with the Community Housing Industry Association of NSW, Homelessness NSW and Shelter NSW have formed the Good Growth Alliance.
The Alliance has written an open letter to the NSW Premier and NSW Leader of the Opposition to call for a sustainable plan for growth in Sydney, based on transparent, consistent and evidence-based decision-making by political parties, local government and urban planners.

The Good Growth Alliance has ten proposals which it believes will create a better Sydney and a stronger NSW.
This includes holding a Good Growth Summit within 100 days of the 2019 NSW Election, so communities, industry and government can collaborate more strongly on making Sydney a sustainable, liveable global city by 2050.
The nine other points include:

  1. Boosting housing and driving a renewed policy focus by developing an evidence-based NSW Housing Strategy and funded action plan to increase the supply of social, affordable, key worker and ‘at market’ housing including build-to-rent.
  2. Taking the lead on housing issues by appointing a Minister for Housing to deliver the NSW Housing Strategy and establish a multi-sector advisory council.
  3. Delivering at least 5000 additional social housing dwellings per year for the next 10 years by introducing a Capital Growth Fund to increase the supply of social and affordable housing.
  4. Reducing homelessness by committing to an action plan that addresses the key causes of homelessness with the goal of ending homelessness in NSW by 2028.
  5. Planning for growth and equity by ensuring new communities have the same access to public transport, employment, education and community infrastructure as established communities.
  6. Supporting better innovation and design in housing by establishing a housing innovation fund and investigate regulatory barriers to delivering innovative models and design options that improve energy efficiency and reduce the cost of living.
  7. Delivering a 30-minute city by identifying existing and new public transport corridors and station precincts that can accommodate the needs and aspirations of existing communities and support the development of compact residential, commercial, community, education and health hubs.
  8. Inspiring community and industry confidence in the planning system by introducing enforceable key performance indicators for Development Approvals at a local and state level.
  9. Conducting an inquiry into the current funding for social and economic infrastructure in growing communities, including developer contributions, with the aim of providing industry and community greater certainty and consistency.


Community Housing Industry Association NSW CEO Wendy Hayhurst said development in Sydney needed to work for everyone.

“Cities change and grow constantly and what we want to do is make sure the changes are positive – that existing residents aren’t pushed out, that new buildings add to the neighbourhood’s attractions, and that transport and community infrastructure is delivered.

“By 2020, the community housing sector in NSW will deliver 2700 homes across the state, which is almost $1 billion in investment in local communities, however, it’s not anywhere near enough if we are to make a difference to the many people throughout NSW who are paying too much of their income on housing costs,” Ms Hayhurst said.

Shelter NSW CEO Karen Walsh said the Alliance brought together the hearts and minds of those who cared about the future of Sydney and broader NSW.

“We need to ensure density means high quality, inclusive housing that is affordable for people on lower incomes. We are committed to a growing Sydney that is equitable, accessible, affordable, vibrant and inclusive. Sydney’s growth presents an opportunity for us to create a world class city – and that’s not just by how it looks, but how it feels and how well we live in it,” she said.

Homelessness NSW CEO Katherine McKernan said: “From 2011 – 2016 homelessness in Sydney increased by 48 per cent compared to 14 per cent nationally despite significant economic growth. We need to ask ourselves what kind of city we want Sydney to be and make a commitment to ensure that we can provide safe, appropriate and affordable housing particularly to the most disadvantaged,” she said.

Property Council NSW Executive Director Jane Fitzgerald said: “The choice in Sydney and NSW is not between growth and no growth, the only choice we have is between good growth and bad growth; Our organisations believe in changing the public conversation about our State’s future to one about good growth that is sustainable, equitable and liveable and are calling on all political parties to adopt policy positions that ensure this happens,” she said.

Committee for Sydney Acting CEO Eamon Waterford said: “The fact that so many people want to live and work in our city reflects how great Sydney is. They are attracted by our buoyant economy, great lifestyle and great career opportunities. But growth must be planned for to ensure that our city continues to function effectively as it increases in size.

That means ensuring that areas of growth have the right infrastructure and that growing communities are given additional investment. Growth can also help to make Sydney a fair place to live, by improving access to social and affordable housing and creating more job opportunities. Our choice is not Growth or No Growth but Bad Growth or Good Growth. We are delighted to partner with the Alliance to promote Good Growth,” he said.

Sydney Business Chamber Executive Director Patricia Forsythe said all sectors needed to work with government to ensure housing was accessible for all.

“When we think about Sydney’s future, efficient planning regulations and a diverse mix of housing is critical to the city’s success and collaboration between housing organisations, business and government is key,” Mrs Forsythe said.

Media Contact: Jenny Stokes: 0478 504 280

Download PDF Good Growth Alliance A Better Sydney and Stronger NSW

Working with Perpetrators of Domestic and Family Violence – a toolkit to support community housing providers

Our latest resource for community housing providers Working with Perpetrators of Domestic and Family Violence: a toolkit to support community housing providers in NSW is now available.

Community housing providers in NSW are often at the front line dealing with the fallout of domestic and family violence. Not only do they need to keep women experiencing family violence and their children safe, they often also have to manage the housing situation of both the victims and the perpetrators.

Launched by The Honourable Pru Goward, Minister for Social Housing and Minister for the Prevention of Domestic Violence and Sexual Assault, this is the first resource of its kind targeted to social and affordable housing landlords in Australia.

The Working with Perpetrators of Domestic and Family Violence Toolkit was developed by Sue Cripps and is a companion to the Strengthening Practice in Responding to Domestic and Family Violence Toolkit.

MEDIA RELEASE: Large scale investment in housing infrastructure will address single biggest cost of living for NSW households

A landmark housing study released today shows NSW needs 212,000 new social housing properties over the next 20 years to meet the current shortfall and meet the needs of people in housing stress as the economy the state’s economy and population grows.

The AHURI study by RMIT and UNSW researchers shows that NSW accounts for 30% of social housing need in Australia, with 141,000 new properties needed in Sydney, and 72,000 in regional NSW by 2036 to address the current shortage and meet the future needs of people who are homeless and, renters on very low incomes who are paying more than 30% of their earnings on housing costs.

According to the needs analysis Sydney has a shortage of 80,000 social housing properties, with a 10,000 shortfall in the Parramatta area alone.  In the rest of NSW there is a shortage of 56,000 social housing properties.

CHIA NSW CEO, Wendy Hayhurst, said the AHURI report showed the investment needed in housing infrastructure to alleviate the single biggest cost of living expense for many people in NSW.

“The state has a thriving economy and we need to make sure that the growth that flows from this includes everyone in NSW,” Ms Hayhurst said.

“We need to invest in good growth and that means recognising that housing, like schools, hospitals, roads or rail is a part of the critical infrastructure that is vital to creating liveable and sustainable towns, cities and communities.

“The AHURI report shows us what we need to do to ensure our lower income earners, whether they are childcare workers, looking after older people, hospital cleaners or households earning a minimum wage, have a safe, secure and affordable roof over their head.

“Yes it comes with what seems a hefty price tag – as does any infrastructure but we will reap the social and economic dividends downstream and let’s face it NSW isn’t without the resources to put into this.

“AHURI has said the most cost effective way forward is through capital grants to community housing providers, either through access to land and/or capital funding, alongside the availability of cheaper finance through the National Housing Finance Investment Corporation (NHFIC) the Federal government has already established.

“Of course it isn’t just the state government’s responsibility, every level of government must step up. Continuing to do nothing isn’t an option if we want to see NSW continue to thrive.

The full study is at

Social housing need in Sydney (rounded to nearest 000)

Sydney suburbs Shortfall 2017 Additional to 2036 Number of social housing homes needed by 2036
Central Coast 7,200 4,400 11,500
Baulkham Hills and Hawkesbury 1,300 600 1,900
Blacktown 5,300 5,200 10,500
City and Inner South 6,100 6,600 12,700
Eastern Suburbs 3,100 2,800 5,900
Inner South West 13,000 9,200 22,100
Inner West 4,800 3,100 7,900
North Sydney and Hornsby 3,800 2,300 6,100
Northern Beaches 1,800 1,300 3,100
Outer South West 3,700 3,700 7,400
Outer West and Blue Mountains 5,000 3,600 8,600
Parramatta 10,600 8,000 18,700
Ryde 2,300 1,700 4,000
South West12 10,000 7,200 17,200
Sutherland 1,600 1,400 3,000
Total 80,000 61,000 141,000


Social Housing need – regional NSW follows

Suburbs Shortfall 2017 Additional to 2036 Number of social housing homes needed by 2036
Capital Region 4,000 1,100 5,100
Central West 4,100 1,200 5,300
Coffs Harbour Grafton 3,800 900 4,700
Far West and Orana 2,200 800 3,000
Hunter Valley 5,800 1,500 7,300
Illawarra 5,000 2,000 6,900
Mid North Coast 5,900 1,400 7,300
Murray 2,500 600 3,100
New England and North West 4,300 1,200 5,500
Newcastle and Lake Macquarie 6,300 2,200 8,500
Richmond Tweed 6,500 1,500 7,900
Riverina 2,900 800 3,700
Southern Highlands and Shoalhaven 2,900 800 3,700
Total 56,000 16,000 72,000

Download PDF: Large scale investment in housing infrastructure will address single biggest cost of living for NSW households

Housing Matters – October 2018

CEO Report

This issue has been put together after a week that started with an immersion in the day to day practical realities of running services in Broken Hill and Dubbo. We were welcomed by CHIA and ACHIA members – Compass Housing, Murdi Paaki Regional Housing Corporation (MPRHC), Multi-Purpose Allira Gathering Association and Midlachlan Aboriginal Housing Management Cooperative. In this issue, we feature MPRHC. In the next issue we intend to feature the Compass 123 Community Hub – the base on Creedon Street, Broken Hill from which health, educational and recreational services are provided.

Our visit to Dubbo took in the very multi-purpose Allira who run childcare, aged care services and a vaccination program from their lively offices just outside Dubbo CBD. Allira are registered in the National Community Housing Regulatory System – one of the first Aboriginal organisations to achieve this status and recently took on management of seven new AHO homes in Orange and Dubbo. Our visit also took in a downpour that caught more famous visitors and explained why every second person seemed to wearing a tiara. Stuck at Dubbo airport with half of Australia’s press corps ought to have been the perfect opportunity to get some coverage for regional and remote housing, but sadly no one seemed interested in anything but individual stories of the great day.

Coming back to Sydney, we zoomed out to focus on housing system issues at a University of Sydney (and Henry Halloran Trust) forum ‘Rethinking the Economics of Land and Housing’ which brought together academics, the Reserve Bank, NSW Government officials from Planning, Treasury, DPC and the GSC with CHIA NSW and Shelter NSW to hear Josh Ryan Collins, Head of Research at the University College London’s Institute for Innovation and Public Purpose.  Josh’s talk focused on the genesis of the current housing affordability crisis in the early 21st century when the house price to income ratio index soared in many advanced economies. At least until 2015, Australia was ‘winning’.

Josh took us behind the headlines to consider land and its contribution to rising house prices (massive compared to construction price rises). We then had a crash course on (1) economists’ variable treatment of land and recent tendency to view its role as akin to capital; (2) its attractiveness as collateral (3) and how, in combination with lots of cheap credit and favourable tax settings, this had combined to direct lending increasingly towards real estate. Apart from the housing affordability issues we grapple with, Josh emphasised the impact on lending for more productive activities – with outstanding mortgage credit now circa 70% of GDP as opposed to non- mortgage credit at circa 45%. The point being that the issue of housing affordability isn’t just one suffered by individuals but will have consequences for Australia’s economic health too.

While it all seems far removed from the organisations we met with earlier this week and their immediate concerns, the system remedies that Josh spoke about, such as land policy and financial reform, are necessary alongside more social and affordable housing supply to make a real difference.

Let’s end on a positive note. The ACT transitioned to a land tax without imploding. And in their recently completed AHURI inquiry on tax policy, UTAS also provided governments with a roadmap for transitioning.  Read more on that

If you want to read Josh’s full argument, his new book ‘Why Can’t You Afford a Home’ (Polity Press, 2018) will be released in Australia in November 2018.

Going Out West – Murdi Paaki

Back in the days when I worked on the front line as a housing officer in London, the furthest I ever needed to walk to visit one of our tenants was around 500m. Our office was slap bang in the middle of the estate, 200m from the tube and a short hop to Brixton; the location of most of the (admittedly overworked) social, benefit and support services anyone might need. So a visit to Broken Hill was always going to teach me something. The first lesson being to check the weather forecast and avoid travelling on dust storm days.

Paula Coghill, CHIA NSW’s Aboriginal Specialist, and I wanted to meet some of our members in their own territory. We were welcomed by Murdi Paaki Regional Housing Corporation’s (MPRHC) Paul Kemp and Kylie Martyn, who provided us with an enlightening, instructive, and positive day.

Working out of Broken Hill, the 330 homes they own and/or manage are scattered across their big geography. Put into housing speak, that can be six hours to tribunal. Imagine organising 24-hour repair services, let alone finding a safe place for someone who needs to escape domestic and family violence or providing a service to help someone needing mental health support.

Unsurprisingly, affordable housing takes on a different meaning for MPRHC especially when their tenants live outside the ‘major’ hubs. Take Wilcannia, a two hour drive from Broken Hill, where the bill from food shopping will probably be well over twice as expensive as in town. Add to this higher energy and water bills and transport costs – with many households reliant on a car that may have seen better days – and finding the rent won’t be easy even on a usual routine week.

What makes the story positive is that no one is throwing their arms up in despair; instead, they’re rolling up their sleeves and getting stuck in. Their first initiative, which we have mentioned previously, is the Tenant Support and Education Project (TSEP). MPRHC has been part of a consortium with Midlachlan Aboriginal Housing Management Cooperative, and Coonamble LALC to deliver tenant education and support services. The services focus on water and energy usage as well as rent advice. Attendance at the remote workshops are large – 65 turned up to Wilcannia and the results speak for themselves, with many tenants reporting large reductions in energy bills and rent collection rates going up to by around 96-98%.

Although it’s not just about special services but routine housing management practice – including setting clear expectations on rent and following up in a fair and firm way. Understanding community and being respected is critical. They also know what they want to work on – housing education for young people before they leave home; perhaps delivered at school, getting in more support services and tackling DFV.

It can still be a challenge where properties aren’t up to scratch. Some don’t have the most up to date energy efficient systems (or still rely on wood burning stoves where wood isn’t exactly in abundance) and people rely on cheap fan heaters in winter and repair services delivered by contractors based many kilometres away that aren’t always providing a satisfactory service. Paul also gave us one example that summed up the remote issue for me – the program that replaced light fittings with ones that required bulbs which were only available from shops a plane ride away. Getting properties adapted for people with disabilities is also difficult.

Again there are answers, if not all the funding yet. Where they have control, MPRHC use local firms, encourage local apprenticeships and report higher satisfaction. They are also well on the way to producing a comprehensive asset management plan. MPRHC are also part of the Housing Consortium working through the Murdi Paaki Regional Assembly to deliver appropriate housing for Aboriginal communities in the region.

Interview with Bridge Housing’s Helen Tighe on the Social Housing Management Transfer Process (SHMT)

This month Housing Matters spoke to Helen Tighe, the acting General Manager, Operations at Bridge Housing about their experience to date of the Social Housing Management Transfer process.

The SHMT is the largest scale program transferring management of public housing to community housing providers that NSW has ever undertaken. From October 2018 to September 2019, management of 14,000 public housing properties across 35 local government areas will transfer to 10 community housing providers.

Bridge Housing, in partnership with the Women’s Housing Company, will be taking over management of 1200 properties in the Northern Beaches and Mosman. Housing Matters asked Helen when Bridge Housing’s go live date was and she told us 5 August 2019, “Being one of the last providers to go live does give us the opportunity to learn from the experiences of all the other providers going before us, which is probably a bit of an advantage.”

Taking on a coordinating role with other local services is a key part of the management transfer process. In North Sydney, there are three packages and four providers (Bridge Housing & Women’s Housing Company, Linking Housing and SGCH) which will be taking on management of all the social housing in the North Sydney area. The four providers are jointly developing a service system coordination plan which will be the framework for forming, building and strengthening relationships with local communities and services.

Bridge Housing is sure that it can deliver for its new tenants; “We are very confident that we have an operating model that we can transfer to our new office in the Northern Beaches” Helen says. “It will be really important for us to establish the Bridge Housing culture in this location, we are making commitments to our new tenants about what they can expect from us as an organisation and delivering on this will be about our ability to embed our culture”.

Helen also spoke about Bridge Housing and the Women’s Housing Company’s soft engagement with tenants in the Northern Beaches. They have held 4 of 5 planned events so far. All the events have been very well attended and have been positively received by people. “Obviously there is some anxiety there”, says Helen, “this is a big thing for a lot of people, particularly for some of the older tenants. They have seen Millers Point and are concerned about their homes, but once we have reassured them that we are not there to sell their homes, they have been really positive about the change. I think it’s been really good for them to meet us face to face and to be able to talk about their issues.”

Helen was positive about how Bridge Housing had been working with FACS and the Land and Housing Corporation to prepare for the transfer. “This is a huge undertaking for all parties”, Helen told us, “but I think we have entered into it in good faith. We’ve tried to find a way of working that works for everyone and most importantly I think we are being listened to”.

Royal Commission into Aged Care: ageing without a home

CHIA NSW attended a Diversity Roundtable consultation held as part of the development of the Terms of Reference for the recently announced Royal Commission into Aged Care Quality and Safety. CHIA NSW called for increased consideration of the care, support and housing needs of homeless older people and those who don’t own a home.

The 2017 NSW Ageing on the Edge Report highlighted a major rise in the number of older people renting in the private market. High rents, insecurity and limited accessibility mean that the private rental market is unsuitable for older renters, placing them at risk of homelessness.

The rising number of homeless older people and older people at risk of homelessness is a major conundrum for the aged care system, which assumes home ownership. A fixed address is a requirement for access to home care services and residential aged care facilities generally require the upfront payment of a bond in the hundreds of thousands of dollars. While there are concessional places available for older people who don’t have the capital to pay a bond, these are tightly rationed which in turn limits the choice of facilities.

In an increasingly user-pays aged care system, older people who don’t own a home have a limited capacity to access the care and support they need, which is a major human rights issue. One way of addressing this is to transition away from user-pays to a universal needs-based model much like our health care system. At the same time, there is a need to significantly increase the supply of social housing to cater for an ageing population and declining rates of home ownership.

CHIA NSW will be watching as the Royal Commission unfolds, looking for opportunities to advocate for the needs of homeless older people and those who don’t own a home.

Creating Sustainable Tenancies for Tenants with Complex Needs Toolkit

The Creating Sustainable Tenancies for Tenants with Complex Needs Toolkit has been developed by CHIA NSW to give community housing providers a resource specifically designed to help them work with tenants with complex needs to sustain their tenancies.  The toolkit provides both a framework for understanding what it means to house people with complex needs, but also what is considered to be contemporary best practice in responding to those needs as a social housing manager. To support community housing providers to review their sustainable tenancies practice, an implementation strategy has been developed that includes a ½ day management implementation workshop and a one-day training workshop. The management implementation workshop explores information, tools and resources in the toolkit and enables housing management staff to reflect on their current practice and identify opportunities to further strengthen practice. The one-day training workshop is designed to expose all staff employed by a community housing provider to contemporary good practice in working with tenants with complex needs and provide opportunity for staff to explore how they might build their tenancy sustainment practice.

Housing Trust is the first community housing provider to take up implementation support. Amanda Winks, the Chief Housing Officer Customer Service and Support at the Housing Trust shares the following:

“Housing Trust has an ongoing focus on sustaining tenancies and working closely with tenants to identify and support complex needs. Housing Trust has a dedicated Community Support Worker and sees the Sustaining Tenancies Toolkit as a practical way to assist with improving policies, procedures and tenant communications focused on tenancy sustainment. Housing Trust has committed to implementing the Toolkit as part of our annual team plan. Housing Trust is committed to early intervention and has already implemented the use of the Home Visit Risk Assessment. We are committed to the ongoing implementation of the vulnerability assessment tool and tenancy response plan as tools to assist with supporting tenancies through a consistent approach. Housing Trust has recently undertaken the half day management workshop and full day team training with Sue Cripps with extremely positive feedback and high engagement amongst the team.”

Southern Cross Students Complete Part 1 of their Certificate IV in Social Housing

Southern Cross Housing enrolled 10 students in the Certificate IV in Social Housing from across all areas of the organisation. All students were enrolled in the Smart and Skilled Part Qualification Program and they have achieved a land mark 100% completion rate. They are all on track to complete the qualification by the beginning of next year.
This has been made possible by the wonderful support provided by the management of Southern Cross Housing in encouraging and supporting students in their studies.

Centre for Training in Social Housing (CTSH) new one day seminar “Introduction to social housing for new workers”

CTSH has launched a new one day seminar “Introduction to social housing for new workers” for new entrants into the industry. With so much change and new staff commencing in the community housing sector it was seen as essential to give new starters an understanding of their industry. This session will outline the social, political and economic development of social and community housing in Australia and in particular NSW. It will explore the issues which may affect your clients and the current factors affecting the provision of housing. The first workshop is being held on the 14th November in the Training Room at CHIA NSW.

If you would like further information on our courses, would like to discuss a contextualised course design relevant to your staff or to chat about future possibilities please contact us on


Affordable Living in Sustainable Cities Congress event

It’s just one week until the Affordable Living in Sustainable Cities Congress in Newcastle.

The congress features a packed program and there is something for everyone with eighteen strands and four plenary sessions covering urban renewal, sustainability, ethical cities, economic development and everything in between. Register here.

Award-winning sustainability program helps residents and the environment- Evolve Housing

For many Evolve Housing residents, the choice between putting food on the table or heating the home in winter is a very real one.

To counter this challenge, Evolve Housing has created the Evolving Green – Energy Action Initiative to reduce power prices for disadvantaged and low-income residents while also helping the environment.

Evolving Green was launched in May 2017, and as the result of careful planning, has made impressive progress against its targets in just over a year.

It was recently recognised with the Parramatta Light Rail Excellence in Sustainability award at the Western Sydney Awards for Business Excellence, and the project was shortlisted as a finalist for Sustainability Program of the Year in the Optus My Business Awards.

Its three main objectives are to reduce energy poverty and inequality, reduce carbon emissions and drive down operating costs of common areas and the corporate office.

Initiatives include replacing inefficient systems, installing solar PV systems and panels, upgrading lighting in common areas, no interest loans for residents to replace appliances, government subsidies for energy efficient washing machines and TVs.

Beyond assisting our residents to access energy efficient assets, Evolve Housing is also offering free workshops on saving energy in the home and has partnered with Energy Locals to secure fairer electricity deals for tenants.

These developments will deliver savings of $1.94m over the next ten years, which amounts to 745, 000 kWh of energy and a potential saving of $594, 000 or up to $859 per household to Evolve Housing residents. To understand how the Energy Action Initiative has a positive effect on the environment, this equates to removing 217 cars off the road a year.

The savings to our residents will make a huge impact on their quality of life, and allow them to both take pride in choosing sustainable energy and keep more money in their pockets.

“Earning low incomes makes our residents extremely vulnerable to energy price rises and often residents will go without heating or cooling to balance their budgets,” Evolve Housing CEO Andrea Galloway said.

“The savings our residents make on power bills can be spent on basics like food, transport or other bills.

“The quality of life and health benefits that it delivers can’t be understated especially in western Sydney where the weather can be extreme”.


Evolve Housing appoints John Nesbitt to its Board of Directors

Evolve Housing, a leading community housing provider, is pleased to announce the appointment of John Nesbitt as a Non-Executive Director of the Company. John Nesbitt is a Non-Executive Director with more than 40 years’ experience across a number of sectors including investment management, banking, insurance, property, construction and infrastructure.

He officially joined the Board of Directors of Evolve on 16 October 2018, and will draw on his vast professional experience in the financial services industry to chair the Board’s Finance, Risk and Audit Committee.

2018 NSW Business Chamber State Business Awards Finalists Announced

Congratulations to our members who are State finalists for the 2018 NSW Business Chamber Business Awards!

The NSW Business Awards celebrates business excellence in entrepreneurship, innovation, export, business growth, sustainability and employment practices. The State Finalists represent the category winners from 16 regions across NSW.

CHP nominees are as follows:

Outstanding Business Leader: Charles Northcote, BlueCHP,

Excellence in Innovation: Compass Housing Services, BlueCHP

Excellence in Sustainability: Evolve Housing

Excellence in Social Enterprise: Darkinjung Local Aboriginal Land Council, Central Coast, BlueCHP

Winners will be announced at the NSW Business Awards Gala dinner on Friday 23 November 2018 at Luna Park, Sydney.

OTCP and TSA now trading as Momentum Collective

Momentum Collective is the new trading name for On Track Community Programs (OTCP), Casino Neighbourhood Centre and more recently Third Sector Australia (3SA). CEO Karen Murphy says ‘while our trading name is new, our ABN and business name remain unchanged as Third Sector Australia Limited’.

You can contact Momentum Collective for more information on or 1300 900 091. You can also visit the new website:

New Staff Announcement

Introducing Adam Hansen – CHIA NSW’s new Aboriginal Partnerships Specialist

I am really excited and looking forward to working for CHIA NSW as the Aboriginal Partnerships Specialist and applying my skillset to further support positive outcomes in the Community Housing sector.

The main focus will be consulting with our members and providing support and facilitation to deliver the Aboriginal Outcomes strategy.  This will include supporting members around the Cultural Competence space and up skilling organisations to provide further assistance to Indigenous people, families and communities and to help Community Housing Providers to engage in building stronger relationships with local Aboriginal communities, tenants and organisations.

I am really excited to get started and feel very privileged to be in this position to help continue the positive work that CHIA NSW has already achieved, and I am hoping to add to the excellent work already done.

I am a proud Noongar man from Bunbury Western Australia but have lived and grown up in Sydney and call the Inner West of Sydney home. I studied a Bachelor of Human Movement with a Diploma of Education at the University of Technology, Sydney and graduated in 2011 and I am currently studying a Masters in Indigenous Education. I value the power of education and I have spent a large amount of time empowering young people to fulfill their potential when it comes to education through the power of mentoring.

Having spent 8 years at not-for-profit organisation working in between High Schools and Universities to help support Indigenous high school students and to help increase the University Admission rates among Indigenous students. I am a passionate and committed individual with a background working with in the community sector with a specific experience with Aboriginal and Torres Strait Islander people.

The past year or so, I have been working for myself as a consultant with the focus being on Cultural Competence and best practices when and how to work with Aboriginal and Torres Strait Islander people and communities. I have had the pleasure working with the University of Sydney in the Wingara Mura Team and in the Widening Participation and Outreach Team helping both teams to support their staff in Cultural Competence and facilitating a suite of workshops that allow their staff to better understand Indigenous culture, people and communities.

Watch this space, and please get in touch if you have any questions or suggestions about how I can support your organisation:

Save the date: Everybody’s Home Town Hall Assembly – 14 March 2019

The Everybody’s Home campaign is partnering with the Sydney Alliance to hold a Town Hall Assembly in support of affordable housing. This action will bring together thousands of people and organisations to show our political leaders and policy makers that together we have solutions to Australia’s housing affordability problems.

More details to come, but in the meantime you can register your interest in attending the Assembly, which will be held 6.30pm 14 March 2019 at Sydney Town Hall.

Don’t forget to sign up to the Everybody’s Home campaign and ask your organisation to join as a campaign partner.