Housing Matters March 2020

Message from the CEO

Welcome to the March edition of Housing Matters for 2020.

The spread of COVID-19 has presented our governments, industries, and citizens with historically significant challenges.

For the community housing sector and CHIA NSW, these challenges will require us to support and care for some of the most vulnerable members of the community.

As you will see in this edition of Housing Matters, community housing providers have rapidly responded with decisive action to ensure their teams are implementing preventative health measures, physical distancing, and business continuity planning, whilst continuing to provide vital services to our tenants.

The necessary measures that Federal and State Governments have introduced pose additional challenges for community housing providers as they support their tenants and provide for the safety and well-being of their staff.

How our members have responded demonstrates not just the ethical values that underpin their organisations and actions, but their professionalism and expertise.

It is these qualities which will help us face and overcome the challenges presented in the coming months and position the sector to support the community as we emerge from this crisis.

CHIA NSW has recently introduced a COVID-19 webpage on the CHIA NSW website, which is frequently updated with the best available government information for members.

CHIA NSW is also bringing together forums for our members’ Operations and Asset Management staff to share expertise on COVID-19. More on that in this edition.

In these times CHIA NSW will remain a strong voice for our sector and assist our members with training, policy, operations, and advocacy efforts throughout COVID-19 and beyond.

Mark Degotardi


How CHIA NSW’s members are responding to COVID-19

Our members are leading the way in responding to COVID-19 across the community housing sector.

We have shared below a range of members’ responses to prevent the spread of COVID-19 and support their tenants and communities at this challenging time.

To view what our members are saying and how they are responding, simply click on the images below.

New CHP Asset Managers and Operations Managers Forums

CHIA NSW is creating COVID-19 forums for Asset Managers and Operations staff.

These forums will share best practice advice and developments in response to COVID-19.

We believe these forums could be of critical importance and will therefore be adding CHP Operations and Asset Managers into forums automatically. We are encouraging members to contact us to ‘opt-out’ if they don’t want to participate.

We are seeking to bring together members to share their expertise on:

• How their organisation is handling COVID-19
• How their business function is responding to COVID-19
• General business intelligence surrounding COVID-19

The aim of these forums will to provide an open – but confidential – environment to raise questions and share best practice as regards COVID-19 and the community housing sector.

If you are in the COVID-19 Operations Forum and want further information, or to opt-out, please contact:

CHIA NSW’s Head of Policy, Caitlin McDowell
[email protected]

If you are in the COVID-19 Asset Management Forum and want further information, or to opt-out, please contact:

CHIA NSW’s Manager – Business Development, Adam West
[email protected]

You will soon receive further details on the first forums to take place through your email.

All Centre for Training in Social Housing training is going online

CHIA NSW’s Centre for Training in Social Housing is now fully online and ready to take your social housing expertise to the next level!

We are excited to bring you training in a full digital environment to keep you engaged and learning in a tricky time.

Your trainers are ready to assist you with your study, break your boredom of working by yourself and follow up on outstanding assessments.

To join us, download the Zoom app for your phone or through your computer. For current students you will receive a link to your Zoom class.

In the coming weeks look out for our new online training for:

Introduction to Social Housing, and
Sustainable Tenancies
For more information, please contact Catherine Tracey at [email protected]

National Housing Finance and Investment Corporate (NHFIC) March 2020 Update

As the COVID-19 situation continues to evolve, the wellbeing of our people, partners and their communities remains our priority.

NHFIC is endeavouring to deliver a seamless level of service and support. We acknowledge the scale of the pandemic and are ready to assist Community Housing Providers in their effort to provide secure and stable housing.

First Home Loan Deposit Scheme

The First Home Loan Deposit Scheme, which started on 1 January, is operating and we continue to support first home buyers.

We recognise the increasing challenges the Coronavirus is causing to daily lives.

The Scheme’s participating lenders can provide further information, and visit NHFIC’s First Home Deposit Scheme web page for updates. 

‘Each for Equal’: CHIA NSW members celebrate International Women’s Day

It was great to see CHIA NSW members joining the International Women’s Day celebrations which highlighted amazing women in the community housing sector – but also the efforts to support women in community housing.

Our sector continues to support women in social and affordable housing, many of whom are adversely impacted due to their gender.

SGCH celebrate the launch of the Greater Sydney Women’s Safety Charter as part of the International Women’s Day 2020 breakfast.

The North Coast Community Housing team organised events to show their support for the UN’s ‘Each for Equal’ Campaign for International Women’s Day 2020.