Developed in partnership between Uniting and CHIA NSW, the Working with Older Tenants Toolkit is a brand new resource for providers facing the challenges of accommodation for an ageing population.

The Working with Older Tenants Toolkit is a resource for any providers supporting tenants ageing in place (i.e. Community Housing Providers, Aged Care Providers, long-term accommodation providers).

The modules in this Toolkit focus on key issues that impact Older Tenants, and best practice solutions for providers to utilise. Modules included cover:

Introduction – Working with Older Tenants: Building the capacity of community housing providers to support tenants to age in Place

Module 1 – Diversity and Older People

Module 2 – The Aged Care Service Delivery Model

Module 3 – Housing Adaptations to Support Ageing in Place

Module 4 – Understanding Elder Abuse

Module 5 – Social Isolation and Loneliness

Module 6 – Dealing with changes in behaviour

If you have any questions regarding the Working with Older Tenants Toolkit, please contact Adam West, Head of Business Development (CHIA NSW) at

CHIA NSW thanks and acknowledges the NSW Department of Communities and Justice who provided funding to complete this project. CHIA NSW thanks and acknowledges Sue Cripps of SC Consulting who contributed significantly to the development of the Toolkit.