Key community housing indicators
Compare your organisation's performance against a suite of 100 key indicators. Indicators are grouped in areas like finance and asset management, but drill down to generate detailed data about:
Tenant and housing services
Arrears, occupancy rates, turnover, over/under utilisation
Service and Asset Management
Percentage of properties that meet state standard, percentage of repairs completed, maintenance costs
Development
Leverage targets, capital projects, CH units to be developed
Finance and efficiency
Employee expenses, operating expenses, bad debts, rental revenue per unit
Tenant satisfaction
Survey return rates, satisfaction with service or condition of property
Demographic information
Proportion of tenants in most need, tenants with disabilities, proportion of supported tenancies
Click here for the full list of indicators included in House Key: Operations
