Key community housing indicators

Compare your organisation's performance against a suite of 100 key indicators. Indicators are grouped in areas like finance and asset management, but drill down to generate detailed data about:

Tenant and housing services

Arrears, occupancy rates, turnover, over/under utilisation

Service and Asset Management

Percentage of properties that meet state standard, percentage of repairs completed, maintenance costs


Leverage targets, capital projects, CH units to be developed

Finance and efficiency

Employee expenses, operating expenses, bad debts, rental revenue per unit

Tenant satisfaction

Survey return rates, satisfaction with service or condition of property

Demographic information

Proportion of tenants in most need, tenants with disabilities, proportion of supported tenancies

Click here for the full list of indicators included in House Key: Operations