Managing Anti-social Behaviour (ASB)

ABOUT THE COURSE

Overview

Anti-social behaviour (ASB) is a significant challenge for Community Housing Providers in sustaining tenancies and maintaining good neighbour policies. This session will explore good practice for managing anti-social behaviour, investigate resources available through the toolkit and, reflect on and explore how you manage difficult situations.

 Learning Outcomes

• Identifying anti-social behaviour and the different levels of this behaviour.
• Managing anti-social behaviour through use of early intervention techniques of communication, negotiation and mediation.
• Implementing a good practice approach across your organisation.
• Meeting legal, regulatory and ethical requirements.
• Identifying self-strategies to manage people with challenging behaviour.
• Identifying support services available within the local community.

Course Outline

• Defining anti-social behaviour.
• Outlining the legal framework for managing anti-social behaviour.
• Exploring good practice approaches through case studies.
• Examining and reflecting on your self-awareness in managing tenants with challenging behaviour.

• Defining anti-social behaviour.
• Outlining the legal framework for managing anti-social behaviour.
• Exploring good practice approaches through case studies.
• Examining and reflecting on your self-awareness in managing tenants with challenging behaviour.
• Exploring the resources available through the toolkit and what will be relevant for your workplace.

Who Should Attend

• Frontline workers
• Housing specialists
• Team leaders

Delivery Method

The course is delivered online via Zoom during a workshop style session from 9:30am to 3:30pm. Participants will also be able to access the Approaches to Managing Anti-social Behaviour Toolkit.