CHIA NSW’s Housing Management Hotline

CHIA NSW’s Hotline service offers Federation Full Member Organisations free access to support, information and advice.
Call the Hotline if you need help with:

  • Residential Tenancy Law
  • NSW Civil and Administrative Tribunal (NCAT)
  • Rental rebates and using the Community Housing CRA Rent Calculator
  • Housing and tenancy management issues
  • Policy and best practice

The Hotline hours are Monday, Wednesday and Friday – 10.00am to 1.00pm.

Phone: 1800 652 877


For urgent enquiries at other times, please email the Hotline team at and we will endeavour to reply as soon as possible.


The information provided to you by CHIA NSW is designed to assist you to make informed housing management decisions through the provision of resources and information.

The information provided to you is not designed to provide legal advice, and any specific legal issues should be dealt with through appropriate legal channels. The Hotline does not provide CRA calculations, however we may be able to help you understand the CRA Calculator.

The Hotline informs housing providers of the legal aspects of issues, as well as providing examples of practice and policies from state, national and international sources. If we feel that a Hotline enquiry relates to a practice that poses a risk to the good practice reputation or legal compliance of the housing organisation we reserve the right to contact the housing organisation to discuss this further and suggest further training.