Developed by the industry for the industry

As the NSW industry peak body for community housing providers (CHPs), our independence, combined with our knowledge of the industry and our knowledge of and commitment to tenant engagement means we deliver an impartial and in-depth analysis of the information provided to us by tenants.

Our service:

  • CHIA NSW offers a high quality, professional and independent tenant satisfaction survey and benchmarking service that meets all the regulatory (NRSCH) requirements
  • We have developed our tenant satisfaction survey to include a range of best practice approaches
  • We offer a number of industry solutions to support a higher response rate, including targeted SMS reminders and survey translations
  • Surveys are uniquely identified and made available in multiple formats including paper, online, tablet and smartphone
  • Our comprehensive reports include comparisons with CHIA NSW’s benchmark group, the NRSCH thresholds and any previous surveys
  • CHIA NSW will project manage your whole survey process from question development through to the final report


CHIA NSW manages the most comprehensive tenant satisfaction benchmarking service in Australia with over 30 CHPs participating in our survey service nationally. Survey data from participating CHPs forms CHIA NSW’s industry benchmark. Data comparison is a powerful tool to assess results and performance between organisations, and is a resource that enables self- assessment and analysis.

A brochure on CHIA NSW’s tenant satisfaction and benchmarking service can be found here.

For more information on CHIA NSW’s tenant survey and benchmarking service contact Adam West by email at