Course Overview
This induction course provides new workers with information to assist them understand their work in community housing and what role they play in delivering high quality services to their customers and tenants. It offers a structured program to develop an understanding of the industry, the current environment of service delivery, issues which each new worker may need to address, and individual support mechanisms. It is well known that a programmed induction will help employees adjust to their new working environment, critically engage them and assist in their future retention.
-
2 days, 9:30am – 3:30pm
-
Online via Zoom
Face to face on request -
Free to members
-
20 & 27 March 2024
23 & 30 May 2024 -
18 participants
- Understand the social housing industry and the development and growth of community housing.
- Identify the housing policies (internal and external) which impacts on the delivery of services to customers and tenants.
- Identify the issues which may impact customers and tenants.
- Understand the principles, best practice and values behind the work undertaken.
- Prepare strategies which will ensure your own wellbeing in your work.
Day 1
- Introducing the social and community housing environment to explore what is social and community housing, the structure of social housing in the context of different housing types.
- Working effectively in the social housing environment with a focus on legal and ethical requirements, self-care and reflective practice.
Day 2
- Identifying factors in promoting good customer service in an environment where housing professionals are required to engage with a culturally diverse and increasingly complex needs customer base.
- Frontline workers
- Managers
This two-day course is delivered via online Zoom workshops. Face to face delivery can be organised on request.
Julie Cleary is an experienced housing worker who has worked in social housing for over 12 years across various job roles including in the Housing Options Team, Affordable Housing Coordinator Housing Independence Office with Hume Housing. Julie is a result oriented, customer driven and quality focussed with a proven record in managing multiple functions and procedures to strive for strong customer service.
–
Cara MacDougall is passionate about housing and working towards a world where people have secure, safe, and affordable housing. During her career she has worked with communities who live in social housing and really enjoys the opportunity to reflect on how we work and how we can improve our practice.
Cara has been working as a trainer with CHIA NSW since 2020 and is the Manager Cadetship Program.
“Excellent. Engaging and interesting.”
“The trainer explained the course material very clearly.”
Need to chat?
If you are unsure which Professional Development course would suit you best, contact our CHIA NSW Learning & Development team by calling on (02) 9690 2447 or send us an enquiry via the form below.