Resources

This guide aims to support stakeholders in engaging effectively with Aboriginal communities by ensuring cultural safety, respect and inclusiveness in placemaking initiatives.

Even the best social landlords will sometimes get things wrong and receive complaints 3 the important thing is to put them right and learn from the mistakes.

Focus groups with residents can form a key part of performance improvement work, and this guide gives you tips on how to arrange and run one.

The neighbourhood plan has set out a framework for translating the vision and strategy into real outcomes through the following: partnership policy priorities, partnership action plan, neighbourhood outcome measures and key achievement indicators and targets.

An overview of the methodology that was used by Southern Cross housing to conduct a community safety audit to reduce the likelihood of criminal activity in and around the complexes.

Estate inspections are a great opportunity for organisations and residents to get to know each other and work together to get things done.

This is an estate inspection worksheet that was used at by UK housing association estates and that’s related to the de-identified safety inspection report to in the related resource.

The framework sets out an approach for enhancing community engagement and satisfaction through placemaking by identifying key values, priorities and measures informed by global best practice, social housing evaluations and evidence-based research.

Drawing up a strategic neighbourhood guide plan in partnership with all relevant agencies and the local community is important for the longer term.

This is a summary of all the research and sources that were used over the course of this program.

This guide sets out the different ways that landlords can use the insight and first-hand experience of their residents when designing and operating compliant procedures.

This is a template which you can use to manage your community’s assessment for Stage 1 Beginnings placemaking practices and track your improvement.

This is a template which you can use to manage your community’s assessment for Stage 2 Engagement placemaking practices and track your improvement.

This is a template which you can use to manage your community’s assessment for Stage 3 Empowerment placemaking practices and track your improvement.

This is a template which you can use to manage your community’s assessment for Stage 4 Partnership placemaking practices and track your improvement.

This is a template which you can use to manage your community’s assessment for Stage 5 Building for the Long Term placemaking practices and track your improvement.

This is a template which you can use to manage your community’s assessment for Stage 6 Tracking Success placemaking practices and track your improvement.

It seems a simple question, yet many social housing staff and residents struggle with the definition of a complaint and the difference between complaints and service requests.

Tenant scrutiny is a process where a group of tenants investigate issues or topics around the housing services they receive from their landlord.