CHIA NSW Data Collection Terms and Conditions

Version 1.5, Effective Date: 3 March 2026

These CHIA NSW Data Collection Activities Terms and Conditions (Terms and Conditions) apply to all forms of data collection conducted by or on behalf of NSW Federation of Housing Associations Inc, trading as Community Housing Industry Association NSW ABN 86 488 945 663 (CHIA NSW), including but not limited to:

The CFO Benchmarking Survey;
The Salary Benchmarking Survey;
The National Development Survey;
The Tenant Satisfaction Survey;
The Employee Workforce Survey;
The Organisation Workforce Survey; and
Any other surveys, questionnaires, interviews, focus groups, feedback forms, research studies, and any other method of obtaining information, opinions, or responses from you.
(collectively, referred to as the Activities).

In these Terms and Conditions you refers to the individual or organisation participating in the Activities.

By accessing the Activities you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions you must not use or access the Activities.

We may update these Terms and Conditions from time to time. Any updated versions of these Terms and Conditions will be published on our website and will be effective from the date of publishing. For each specific Activity that you participate in (including by responding to a survey or from your use of or access to any survey responses or reports), the version of these Terms and Conditions which were then current at the time you first used or accessed the Activity apply.

1. Participation is voluntary

Your participation in the Activities is voluntary. You may skip questions you do not wish to answer.

You agree that you are not entitled to any compensation for your participation in the Activities.

2. Privacy

We may in the course of conducting the Activities collect personal information from you. This personal information may be about you and/or about other individuals associated with your organisation (as applicable).

Both CHIA NSW and you agree to comply with all applicable privacy and data protection laws and regulations in relation to the access, collection, use, storage, processing, disclosure and destruction of any personal information received, collected or processed through the Activities.

If you provide us with personal information about another individual, you are solely responsible for obtaining all necessary consents from each such individual for our benefit and providing all notices to each such individual required to permit us to collect, use and disclose personal information as contemplated by these Terms and Conditions.

For further information, please refer to our Privacy Policy (which can be found on our website at: https://communityhousing.org.au/privacy-policy/) and the following data collection notices for specific Activities, which are attached to these Terms and Conditions:

(a) Schedule 1: Organisation Workforce Survey Collection Notice;

(b) Schedule 2: Tenant Satisfaction Survey Collection Notice;

(d) Schedule 4: CFO Benchmarking Survey Collection Notice; and

(e) Schedule 5: Salary Benchmarking Survey Collection Notice.

3. Intellectual property rights

You hereby grant CHIA NSW a perpetual, non-exclusive, worldwide, sublicensable, transferrable, irrevocable and royalty-free licence to use, reproduce, access, store, copy, communicate, distribute, disclose, edit, modify, adapt and exercise all other intellectual property rights in your responses to the Activities you provide to CHIA NSW (which may include your confidential information and/or your personal information) (Your Data) for the following purposes:

(a) administering the Activities in respect of which you provided Your Data;

(b) using Your Data for research, development, improvement and commercial purposes;

(c) disclosing Your Data in de-identified or aggregated form to third parties and/or the public for research, development, improvement and commercial purposes;

(d) operating CHIA NSW’s business and provide services to customers (including to maintain the online benchmarking platform(s) operated by CHIA NSW);

(e) developing, maintaining, distributing, publishing, communicating, commercialising and exercising all other intellectual property rights in Your Data in de-identified or aggregated form;

(f) disclosing Your Data to any staff, contractor, advisor or third party to permit them to assist CHIA NSW do any of the above things;

(g) if Your Data has been collected in respect of a specific Activity, for the purposes set out in our data collection notice for that specific Activity (if any); and

(h) for any other purposes set out in our Privacy Policy.

You must maintain all necessary licences, consents and permissions necessary to provide Your Data to CHIA NSW and to allow CHIA NSW to collect, use, reproduce, modify, aggregate and disclose Your Data in the manner contemplated in these Terms and Conditions.

Subject to the rights expressly granted under these Terms and Conditions:

(a) CHIA NSW reserves its rights, title and interest in all data derived from Your Data (including de-identified and/or aggregated versions of Your Data) and all intellectual property rights owned or licenced to CHIA NSW before the date you agreed to these Terms and Conditions; and

(b) you reserve your rights, title and interest in Your Data and all intellectual property rights owned or licenced to you before the date you agreed to these Terms and Conditions.

Nothing in these Terms and Conditions:

(a) restrict CHIA NSW’s rights in any aggregated data or anonymised data; or

(b) grant you any licence, right, title or interest in any of CHIA NSW’s intellectual property rights.

4. Confidentiality

Each party may be given access to the confidential information of the other party (which may include confidential information of that party’s customers, suppliers, staff, household members and relatives) in the course of conducting the Activities.

Each party must hold the other’s confidential information in confidence and, unless required by law, may not make the other’s confidential information available to any third party, or use the other’s confidential information for any purpose other than for the purposes of conducting the Activities or in accordance with these Terms and Conditions.

5. Data handling and security

CHIA NSW agrees to:

(a) collect, use and disclose Your Data in accordance with our Privacy Policy and data collection notices (as updated from time to time);

(b) host Your Data within Australia, including with the assistance of CHIA NSW’s hosting partners, and be responsible for the actions of our hosting partners to the extent that those actions are directly related to the Activities;

(c) not disclose Your Data outside of Australia (other than on the limited basis set out in our Tenant Satisfaction Survey Collection Notice, if you are participating in the Tenant Satisfaction Survey), without your written consent;

(d) implement appropriate physical, technical and administrative measures designed to prevent any unauthorised loss or, access to, or disclosure of Your Data; and

(e) if CHIA NSW becomes aware of an ‘eligible data breach’ (as that term is defined under the Privacy Act 1988 (Cth)) in relation to your personal information, we will:

(i) promptly inform you of the eligible data breach and the circumstances of the eligible data breach and provide regular updates to you; and

(ii) take measures designed to mitigate the risk of serious harm to affected individuals, contain the eligible data breach and prevent a recurrent of such eligible data breach.

6. Cookies

Cookies are small data files which are placed on your computers or other devices, including phones or tablets, to remember participants accesses as they browse websites, including when participants use or access the Activities online.

If you complete the Activities online, our third party service providers (who may administer the Activities for us) may use cookies to minimise the need to ask people not to do complete the Activities multiple times. They also use other cookies for security, functionality and the essential operation of services.

Please note that some cookies are used for essential operations and to ensure the accuracy and security of the Activities and their data. Changing your cookie settings may not disable any necessary cookies needed to perform essential operations.

7. Retention of data

At the conclusion of the relevant Activity:

(a) CHIA NSW will retain Your Data only to the extent CHIA NSW needs to do so for the purposes contemplated in these Terms and Conditions; and

(b) CHIA NSW will retain all de-identified and/or aggregated information created or collated from Your Data.

8. Acceptable use

You agree to use the Activities only for the purposes for which it was designed, subject to these Terms and Conditions.

CHIA NSW may use third party software to conduct the Activities. Your use of the Activities must comply with any applicable third parties’ Acceptable Use Policy including:

(a) Snap Surveys Online Survey Services Acceptable Use Policy (which is available at: https://www.snapsurveys.com/survey-software/website-terms-of-use-uk/); and

(b) any Acceptable Use Policy of any other third party engaged by CHIA NSW to conduct the Activities.

You are responsible for any breaches of applicable Acceptable Use Policy by anyone participating in the Activities with your permission or on an unauthorised basis as a result of you failing to use reasonable security precautions.

You must not use the Activities in any way that:

(a) breaches any law of Australia or any law that is applicable in Australia;

(b) infringes on the intellectual property rights of CHIA NSW or any other party;

(d) may lead to a health and safety risk;

(e) interferes with the Activities, or any user of the Activities; or

(f) may cause harm or loss to be suffered, whether directly or indirectly, by CHIA NSW.

You must not cause or permit reverse engineering, disassembly or decompilation of the Activities or the data produced, extracted or compiled from the Activities. This prohibition includes but is not limited to the review of data structures or similar materials produced from the Activities or attempting to re-identify personal information which had been de-identified or aggregated by CHIA NSW.

9. Disclaimer

You are solely responsible for accuracy, quality and lawfulness of the content that you provide to us via the Activities. We disclaim all liability with respect to any content provided to us in the Activities.

The Activities may utilise artificial intelligence (AI) technologies to assist with generating content, providing information, and supporting user interactions. By engaging with this service, you acknowledge and accept that AI may be used to process your responses.

10. Liability

Your participation in the Activities is at your own risk. CHIA NSW disclaims all liability arising out of or in connection with your participation in the Activities except for any liability which cannot lawfully be excluded.

Each party’s total aggregate liability for loss and damage arising out of or in connection with these Terms and Conditions (whether in contract, for tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise or under any indemnity) will be limited to $5,000.

Each party is responsible for the acts and omissions of its staff, agents, officers and subcontractors as if they were acts and omissions of that party.

The above limitations and exclusions of liability do not apply to loss and damage arising out of a party’s wilful misconduct, fraud, injury or death of an individual.

11. Termination

If CHIA NSW is in material breach of these Terms and Conditions and fails to remedy such breach within 14 days of your written notice, you may by written notice immediately terminate this agreement. If this agreement is so terminated:

(a) the licence granted to CHIA NSW in respect of Your Data under clause ‎3 terminates (without affecting CHIA NSW’s title to the de-identified and/or aggregated information that is extracted by CHIA NSW from Your Data);

(b) CHIA NSW will immediately return or destroy Your Data, at your discretion; and

If you are in material breach of these Terms and Conditions and fail to remedy such breach within 14 days of CHIA NSW’s written notice, CHIA NSW may by written notice immediately terminate this agreement. If this agreement is so terminated:

(a) CHIA NSW will continue to deal with Your Data in accordance with these Terms and Conditions; and

(b) you will cease to use or access the Activities.

If this agreement terminates for any reason, clauses ‎2, 3, ‎4, ‎5, ‎9, ‎10, ‎11 and ‎13 survive.

12. Force majeure

To the maximum extent permitted under applicable law, a party will have no liability to the other party under this agreement to the extent it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of CHIA NSW or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the party relying on this clause informs the other party in writing of such an event and its expected duration.

13. General

(a) Governing law and jurisdiction

The laws of New South Wales govern these Terms and Conditions. Each party submits to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales and waives any right to claim that those courts are an inconvenient forum.

(b) Further assurance

The parties agree to do all further things and sign all further documents necessary to give full effect to this agreement.

You may accept these Terms and Conditions by electronically indicating your acceptance, or by using or accessing the Activities. The parties consent to the use of electronic communications as a means of communicating about these Terms and Conditions.

(d) Notices

A notice by a party under this agreement must be in writing and delivered:

(i) for any notice to CHIA NSW, by email or by post as set out below; and

(ii) for any notice to you, any email or other address you supply to us in the course of using or accessing the Activities.

14. Contact us

If you have any questions about these Terms and Conditions, our Privacy Policy or our data collection notices, you can contact us as follows:

By post:

NSW Federation of Housing Associations Inc
CHIA NSW
Suite 5, 619 Elizabeth Street,
Redfern, NSW 2016 Australia

By email: privacy@communityhousing.org.au

By phone: (02) 9690 2447

This Collection Notice describes how the NSW Federation of Housing Associations Inc, trading as Community Housing Industry Association NSW ABN 86 488 945 663 (CHIA NSW) collects, uses and discloses personal information in connection with the Organisation Workforce Survey conducted by CHIA NSW and its partners (Survey).

By responding to the Survey, you consent to our collection, use and sharing of your personal and other information as we describe in this Collection Notice.

Our Privacy Policy also has general information about:

how our organisation manages personal information;
how individuals may request to access or correct their personal information; and
how individuals may make a privacy complaint and how we will deal with that complaint.

What personal information do we collect?

We will collect, use, disclose and store personal information about participants of the Survey including their:

name;
email address;
job title;
employer;
any information provided in response to the Survey; and
whether they have accessed or completed the Survey or not.

The Survey may also ask you provide other information which is not personal information.

We are able to identify you as an organisation and the identities of your representatives who participate in the Survey on your behalf. Your representatives’ responses are not anonymous.

We do not identify you or your representatives who have responded on your behalf to other organisations that participate in the Survey or in any research analyses, reports, insights, documents or data we may publicly publish.

How do we collect personal information?

We collect personal information about participants of the Survey:

directly from participants when they respond to the Survey;
from the organisation the participant is a representative of and on whose behalf the participant is responding to the Survey;
from Community Housing Federation of Victoria Incorporated, trading as Community Housing Industry Association (Victoria) ABN 93 973 661 067 (CHIA Victoria);
from third party service providers who help us administer the Survey; and
using cookies.

Why we collect, use and disclose personal information?

We will collect, use and disclose personal information of participants of the Survey for the following purposes:

to invite organisations to participate in the Survey and send the Survey to participants nominated to respond on behalf of the organisation;
to send reminders to complete the Survey;
to facilitate organisation’s participation in the Survey;
to create, share and publicly publish aggregated or anonymised data which does not identify the participant or the organisation on whose behalf the participants has responded;
to manage our relationship with participants and organisations, including notification about changes to terms and policies or enforcing our rights in connection with the terms and conditions applicable to the Survey;
to operate, administer and protect the Survey and the technology we use to conduct the Survey;
to prevent, detect, investigate and take action in relation to any actual or suspected fraud, misuse of the Survey or breach the applicable terms and conditions of the Survey; and
in order to operate and protect our organisation as described in our Privacy Policy.

Disclosure of personal information

We will share personal information with others as set out below. We may disclose personal information to:

CHIA Victoria if the participating organisation is a member of CHIA Victoria;
other representatives of the participating organisation on whose behalf participants respond;
any of our employees, contractors or third parties that help us administer the Survey or report the findings of the Survey or to de-identify or aggregate the data; or
other parties in order to operate and protect our organisation and described in our Privacy Policy.

We may disclose your personal information to our third party service providers who assist us with carrying out the Survey. Your personal information will not be disclosed or accessed outside of Australia.

If organisations or participants do not provide personal information to us that is required to complete the Survey, they cannot take part in the Survey. An organisation’s participation in the Survey is voluntary.

This Collection Notice describes how the NSW Federation of Housing Associations Inc, trading as Community Housing Industry Association NSW ABN 86 488 945 663 (CHIA NSW) collect, use and disclose your personal information in connection with the Tenant Satisfaction Survey conducted by CHIA NSW and its partners (Survey).

By responding to the Survey, you consent to our collection, use and sharing of your personal information as we describe in this Collection Notice.

Our Privacy Policy also has general information about:

how our organisation manages personal information;
how individuals may request to access or correct their personal information; and
how individuals may make a privacy complaint and how we will deal with that complaint.

What personal information do we collect?

We will collect, use, disclose and store personal information about you and the members of your household including:

your name;
your address;
your email;
your telephone number;
your other contact details;
your date of birth;
information about the language(s) you speak;
other relevant information shared by your housing provider which can include, but is not limited to, gender, housing program, length of tenure, dwelling characteristics, household information, race, ethnicity, disability status and more; and
whether you or someone in your household has completed a Survey; and the results of the prize draw.

The Survey may also ask you to provide information anonymously including:

diversity and inclusion information, about your race, ethnicity, religion and language(s) you speak;
health information, about your health and the health of members of your household such as any long term illnesses or disabilities;
information about your wellbeing, such as the level of safety you feel in your household and neighbourhood, and if you or members of your household have had any negative experiences during your tenancy (i.e. domestic violence, discrimination, financial abuse, financial hardship relationship breakdown, racism or verbal abuse);
information about the housing and support services you and members of your household receive from your community housing provider (i.e. complaint services, repair and maintenance services);
information about what government support or benefits or other support or benefits you and members of your household receive; and
your feedback and opinions about the housing and support services provided by your community housing provider.

How do we collect personal information?

We collect personal information about participants of the Survey:

directly from participants when they respond to the Survey;
from the organisation the participant is a representative of and on whose behalf the participant is responding to the Survey (i.e., from your community housing provider);
from a member of your household when they respond to a Survey on your behalf;
using cookies; and
from third party service providers who help us administer the Survey.

If you provide us with information (including sensitive and health information) in a Survey response about other persons in your household, you represent that you have their consent or the authority to provide that information to us.

Why we collect, use and disclose personal information?

It is a National Regulatory System for Community Housing requirement that community housing providers must conduct tenant satisfaction surveys at least every two years. Surveys give tenants a voice and opportunity to give feedback to community housing providers.

The information collected is used solely for analysis and research purposes. It assists CHIA NSW in identifying relevant variables and attributes to produce high-quality research across a range of scenarios. This enables us to generate insights that support sector-wide understanding and the development of best practice and service improvement.

We will collect, use and disclose your personal information for the following purposes:

to send the Surveys to you by post or online;
to create and share aggregated insights about community housing;
to prepare a report based on survey responses and share this report with your community housing provider – we do not include your name or address in our reports;
to manage our relationship with you, including notifying you about changes to this Collection Notice;
to operate, administer and protect our organisation, services and our website;
to send mail, SMS messages or emails to you about activities and offers that may be of interest to you, including reminders to complete the Survey or enter a voluntary prize draw;
to allow participants to enter a voluntary prize draw, to administer voluntary prize draws; and
in order to operate and protect our organisation as described in our Privacy Policy.

You are not required to take part in any Survey and this will not affect your tenancy. CHIA NSW will not inform your community housing provider if you have not taken part and there are no consequences for not taking part

Disclosure of personal information

We will share your personal information with others as set out below. We may disclose personal information to:

any of our employees, contractors or third parties that help us administer the Surveys or report the findings of the Surveys;
your community housing provider if you are the winner of a prize draw (but only the information necessary for your community housing provider to inform you of the results and deliver any prize);
third parties who provide us with services to manage our organisation’s functions and activities including website administration;
third parties who help us to administer and protect our organisation and our online surveys (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
third parties who help us develop and maintain software related to our services, including software that publishes the aggregated Survey data;
professional advisers, including lawyers, bankers, auditors, audit assessors and insurers who provide auditing, consultancy, banking, legal, insurance or accounting services;

regulators, courts, tribunals, law enforcement and debt collection service entities to enforce our rights or the rights of others or if we receive a lawful request for your personal information or are obliged to provide your information;
community housing providers or state government but only in an aggregated anonymised form that is no longer personal information (except for prize draw information); and
to other parties in order to operate and protect our organisation as described in our Privacy Policy.

Your personal information will not be disclosed or accessed outside of Australia. We may disclose your personal information in de-identified and/or aggregated form to our third party service providers who assist us with carrying out the Survey.

This Collection Notice describes how the NSW Federation of Housing Associations Inc, trading as Community Housing Industry Association NSW ABN 86 488 945 663 (CHIA NSW) collects, uses and discloses personal information in connection with the National Development Survey conducted by CHIA NSW and its partners (Survey).

By responding to the Survey, you consent to our collection, use and sharing of your personal and other information as we describe in this Collection Notice and Supplementary Terms.

Our Privacy Policy also has general information about:

how our organisation manages personal information;
how individuals may request to access or correct their personal information; and
how individuals may make a privacy complaint and how we will deal with that complaint.

What personal information do we collect?

We will collect, use, disclose and store personal information about participants of the Survey including their:

name;
email address;
job title;
employer/organisation;
any information provided in response to the Survey; and
whether they have accessed or completed the Survey or not.

How do we collect personal information?

We may collect personal information about participants of the Survey, in the following ways:

directly from participants when they respond to the Survey;
from the organisation the participant is a representative of and on whose behalf the participant is responding to the Survey;
from other community housing organisations;
from third party service providers who help us administer the Survey; and
using cookies.

Why we collect, use and disclose personal information?

We will collect, use and disclose personal information of participants of the Survey for the following purposes:

to invite organisations to participate in the Survey and send the Survey to participants nominated to respond on behalf of the organisation;
to send reminders to complete the Survey;
to facilitate organisation’s participation in the Survey;
to create, share and publicly publish aggregated or anonymised data which does not identify the participant or the organisation on whose behalf the participants has responded;
to manage our relationship with participants and organisations, including notification about changes to terms and policies or enforcing our rights in connection with the terms and conditions applicable to the Survey;
to operate, administer and protect the Survey and the technology we use to conduct the Survey;
to prevent, detect, investigate and take action in relation to any actual or suspected fraud, misuse of the Survey or breach the applicable terms and conditions of the Survey; and
in order to operate and protect our organisation as described in our Privacy Policy

Disclosure of personal information

We will share personal information with others as set out below. We may disclose personal information to:

other representatives of the participating organisation on whose behalf participants respond;
any of our employees, contractors or third parties that help us administer the Survey or report the findings of the Survey or to de-identify or aggregate the data; or
other parties in order to operate and protect our organisation and described in our Privacy Policy.

Supplementary terms about community housing development information

The survey may also ask you to provide community housing development information (Development Information) including:

information about existing community housing built or managed by your organisation; and
information about development plans for new community housing sites which your organisation is in the process of building or in the future plans to build.

CHIA NSW may use or disclose Development Information in aggregated or anonymised form for the following purposes:

to support and advance CHIA NSW’s advocacy initiatives and objectives;
to identify where existing community housing sites are located, when they were built, how they are managed, the type of community housing and their current condition;
to identify where future community housing sites are planned to be built, when they will be built and the type of community housing proposed to be built;
to identify key indicators in relation to the community housing sector including indicators for proper development of community housing;
to provide aggregated or anonymised analytics and benchmarking services for the Australian community house key sector through its House Keys Platform and/or to its partners such as NSW Federation of Housing Associations Incorporated trading as Community Housing Industry Association NSW and other Community Housing Providers, supporting sector-wide analysis and improvement efforts; and
to publish aggregated or anonymised data publicly to support sector-wide analysis and improvement efforts.

In responding to this Survey, you must not provide any information about your organisation’s future development plans in respect of any community housing sites which your organisation has not acquired or where formal development approval has not been granted for the site. You agree that CHIA NSW will not in any way be liable for any loss or misuse of such information.

This Collection Notice describes how the NSW Federation of Housing Associations Inc, trading as Community Housing Industry Association NSW ABN 86 488 945 663 (CHIA NSW) collects, uses and discloses personal information in connection with the CFO Benchmarking Survey conducted by CHIA NSW and its partners (Survey).

By responding to the Survey, you consent to our collection, use and sharing of your personal and other information as we describe in this Collection Notice.

Our Privacy Policy also has general information about:

how our organisation manages personal information;
how individuals may request to access or correct their personal information; and
how individuals may make a privacy complaint and how we will deal with that complaint.

What personal information do we collect?

We will collect, use, disclose and store personal information about participants of the Survey including their:

name;
email address;
job title;
employer;
any information provided in response to the Survey; and
whether they have accessed or completed the Survey or not.
The Survey may also ask you provide other information which is not personal information.

We are able to identify you as an organisation and the identities of your representatives who participate in the Survey on your behalf. Your representatives’ responses are not anonymous.

If you are a member of Australian Community Housing Limited ABN 30 388 680 258 (ACH), we will share your aggregated responses to the Survey with ACH.

How do we collect personal information?

We collect personal information about participants of the Survey:

directly from participants when they respond to the Survey;
from the organisation the participant is a representative of and on whose behalf the participant is responding to the Survey;
from ACH;
from third party service providers who help us administer the Survey; and
using cookies.

Why we collect, use and disclose personal information?

We will collect, use and disclose personal information of participants of the Survey for the following purposes:

to invite organisations to participate in the Survey and send the Survey to participants nominated to respond on behalf of the organisation;
to send reminders to complete the Survey;
to facilitate organisation’s participation in the Survey;
to create, share and publicly publish aggregated or anonymised data which does not identify the participant or the organisation on whose behalf the participants has responded;
to manage our relationship with participants and organisations, including notification about changes to terms and policies or enforcing our rights in connection with the terms and conditions applicable to the Survey;
to operate, administer and protect the Survey and the technology we use to conduct the Survey;
to prevent, detect, investigate and take action in relation to any actual or suspected fraud, misuse of the Survey or breach the applicable terms and conditions of the Survey; and
in order to operate and protect our organisation as described in our Privacy Policy.

Disclosure of personal information

We will share personal information with others as set out below. We may disclose personal information to:

ACH if the participating organisation is a member of ACH;
other representatives of the participating organisation on whose behalf participants respond;
any of our employees, contractors or third parties that help us administer the Survey or report the findings of the Survey or to de-identify or aggregate the data; or
other parties in order to operate and protect our organisation and described in our Privacy Policy.
We may disclose your personal information to our third party service providers who assist us with carrying out the Survey. Your personal information will not be disclosed or accessed outside of Australia.
If organisations or participants do not provide personal information to us that is required to complete the Survey, they cannot take part in the Survey. An organisation’s participation in the Survey is voluntary.

This Collection Notice describes how the NSW Federation of Housing Associations Inc, trading as Community Housing Industry Association NSW ABN 86 488 945 663 (CHIA NSW) collects, uses and discloses personal information in connection with the Salary Benchmarking Survey conducted by CHIA NSW and its partners (Survey).

By responding to the Survey, you consent to our collection, use and sharing of your personal and other information as we describe in this Collection Notice.

Our Privacy Policy also has general information about:

how our organisation manages personal information;
how individuals may request to access or correct their personal information; and
how individuals may make a privacy complaint and how we will deal with that complaint.

What personal information do we collect?

We will collect, use, disclose and store personal information about one or more representatives of an organisation (including their name, email address and other contact details) for the purpose of sending the Survey to that organisation and receiving a response to the Survey. In this Collection Notice, each such representative of an organisation is referred to as a participant. The Survey will also involve the collection, use, disclosure and storage of de-identified or anonymous information about board members, senior executives, key operational employees and other officeholders of the organisation (each of whom is referred to as a Survey Subject).

We will collect, use, disclose and store information about Survey Subjects including their:

job title;
employer or organisation that they represent or hold a position at; and
any information provided in response to the Survey, including information about the salary, remuneration and other benefits provided to Survey Subjects by their employer or organisation.

The names and contact details of Survey Subjects will not be expressly collected by CHIA NSW. However, some Survey Subjects may be reasonably identifiable by combining some of the information collected about them in the Survey (such as their job title and organisation name) with other publicly available information (such as a list of board members, senior executives or other officeholders on their organisation’s website).

How do we collect personal information?
We collect personal information about participants and Survey Subjects:

directly from participants when they respond to the Survey;
from the organisation the participant is a representative of and on whose behalf the participant is responding to the Survey;
from Australian Community Housing Limited ABN 30 388 680 258 (ACH);
from third party service providers who help us administer the Survey; and
using cookies.

Why we collect, use and disclose personal information?

We will collect, use and disclose personal information of participants and Survey Subjects for the following purposes:

to invite organisations to participate in the Survey and send the Survey to participants nominated to respond on behalf of the organisation;
to send reminders to complete the Survey;
to facilitate organisation’s participation in the Survey;
to create, share and publicly publish aggregated or anonymised data which does not identify the participants, Survey Subjects or the organisation on whose behalf the participants has responded;
to manage our relationship with participants and organisations, including notification about changes to terms and policies or enforcing our rights in connection with the terms and conditions applicable to the Survey;
to operate, administer and protect the Survey and the technology we use to conduct the Survey;
to prevent, detect, investigate and take action in relation to any actual or suspected fraud, misuse of the Survey or breach the applicable terms and conditions of the Survey; and
in order to operate and protect our organisation as described in our Privacy Policy.

Disclosure of personal information

We will share personal information with others as set out below. We may disclose personal information to:

ACH if the participating organisation is a member of ACH;
other representatives of the participating organisation on whose behalf participants respond;
any of our employees, contractors or third parties that help us administer the Survey or report the findings of the Survey or to de-identify or aggregate the data; or
other parties in order to operate and protect our organisation and described in our Privacy Policy.
We may disclose your personal information to our third party service providers who assist us in carrying out the Survey. Your personal information will not be disclosed or accessed outside of Australia.
If organisations or participants do not provide personal information to us that is required to complete the Survey, they cannot take part in the Survey. An organisation’s participation in the Survey is voluntary.

Have questions about our privacy policies?

Email us

CHIA NSW Data Collection Terms and Conditions

CHIA NSW DATA COLLECTION TERMS AND CONDITIONS

Have questions about our privacy policies?

Contact our Learning & Development team