Tenant Satisfaction Survey and Benchmarking Service
Experience
248
tenant satisfaction surveys conducted
120,524
responses received from community housing tenants
47
community housing providers participating in benchmarking
Expertise
Survey
design
Informed by extensive consultations between CHIA NSW and the community housing sector.
Data collection
Best practice methodology informed by HouseMark’s STAR framework and NRSCH guidelines.
Analysis & reporting
Comprehensive and personalised insights you can use, including peer comparisons and regression analyses.
SURVEY AND REPORTING FEATURES
Multi-language surveys (including Easy English)
Paper (scanning), mobile, and tablet-administered surveys
Complex questionnaire set-up (skip logic/branching)
Peer comparison and benchmarking
Benchmark your organisation across a range of key performance indicators against 43 other community housing providers (CHPs). Filter by Tier (27 Tier 1 CHPs, 16 Tier 2/3 CHPs), or State (22 NSW based CHPs and 21 national/interstate CHPs).
Regression analysis
Learn about the service areas which are uniquely predictive of overall satisfaction among your tenants. Classify service indicators by performance and impact on overall satisfaction to inform future focus areas.
Learn more
We have a range of solutions to meet the needs of community housing providers across a range of sizes, survey scope, and reporting needs. Get in touch using the form below, or email Adam ([email protected]). We look forward to hearing from you!