Tenant Satisfaction Survey and Benchmarking Service

Experience

218

tenant satisfaction surveys conducted

101,217

responses received from community housing tenants

43

community housing providers participating in benchmarking

Expertise

Survey
design

Informed by extensive consultations between CHIA NSW and the community housing sector.

Data collection

Best practice methodology informed by HouseMark’s STAR framework and NRSCH guidelines.

Analysis & reporting

Comprehensive and personalised insights you can use, including peer comparisons and regression analyses.

SURVEY AND REPORTING FEATURES

Multi-language surveys (including Easy English)

Paper (scanning), mobile, and tablet-administered surveys

Complex questionnaire set-up (skip logic/branching)

Peer comparison and benchmarking

Benchmark your organisation across a range of key performance indicators against 43 other community housing providers (CHPs). Filter by Tier (27 Tier 1 CHPs, 16 Tier 2/3 CHPs), or State (22 NSW based CHPs and 21 national/interstate CHPs).

Regression analysis

Learn about the service areas which are uniquely predictive of overall satisfaction among your tenants. Classify service indicators by performance and impact on overall satisfaction to inform future focus areas.

Learn more

We have a range of solutions to meet the needs of community housing providers across a range of sizes, survey scope, and reporting needs. Get in touch using the form below, or email Maryann ([email protected]). We look forward to hearing from you!