Community Housing Learning Centre

Building capability across Australia’s community housing sector

The Community Housing Learning Centre is a joint initiative of CHIA NSW and CHIA Vic. Together, we deliver a national professional development program for community housing professionals.

Whether you’re new to the sector, developing specialist expertise or leading a team, you’ll find practical learning informed by more than 20 years of industry experience.

National programs are complemented by state-based training for NSW and Victoria – with learning tailored to local legislation and practice.

Why learn with us?

Learn from sector experts

You’ll learn from experienced practitioners who understand community housing intimately.

Make sense of change

Stay up to date on changing policy and potential reforms shaping the sector.

Put learning into practice

You’ll walk away with knowledge and skills you can apply immediately in your role.

Build skills you can take anywhere

Wherever your work takes you, your new skills will be relevant and immediately applicable.

Explore national learning programs

Our national program reflects the breadth of community housing roles, bringing together the knowledge and skills that matter most.

It’s built for the work you do – wherever you do it.

Community housing foundations

Community housing explained

A grounding in why community housing exists, how the system evolved and what drives housing need, building an understanding of the values behind good practice. Formerly Introduction to Community Housing.

Delivered by CHIA Vic
$297 inclusive of GST

ENROL

Supporting and engaging tenants

Trauma-informed practice

Understand how trauma shapes behaviour, communication and engagement, and strengthen everyday practice with trauma-informed approaches that build trust and support positive outcomes.

Delivered by CHIA NSW
$297 inclusive of GST

ENROL

Supporting tenants with mental health

Build the confidence to recognise signs of mental ill health, respond well in the moment, and connect tenants and renters with the right supports while maintaining professional boundaries.

Delivered by CHIA NSW
$297 inclusive of GST

ENROL

Hoarding and environmental neglect

A calmer approach to hoarding and neglect to understand the drivers, build trust and assess risk using the Make Safe Guide to sustain tenancies.

Delivered by CHIA Vic
$297 inclusive of GST

ENROL

Anti-social behaviour

Explore good practice in preventing and responding to anti-social behaviour, balancing safe and inclusive communities with procedural fairness, human rights and sustaining tenancies.

Delivered by CHIA NSW
$297 inclusive of GST

ENROL

Professional practice

Reflective practice

A practical framework for everyday reflection – make clearer decisions, reduce second-guessing and turn experience into meaningful workplace learning.

Delivered by CHIA Vic
$297 inclusive of GST

ENROL

Managing stress in the workplace

Recognise the signs and sources of workplace stress and build practical strategies for resilience, professional boundaries and sustainable ways of working.

Delivered by CHIA NSW
$297 inclusive of GST

ENROL

Leadership and management

Manage with confidence

A flexible, eight-module program that builds the core people-management skills new, emerging and experienced managers need. Each module focuses on a key management capability and can be completed on its own or as part of a full management development pathway.

Delivered by CHIA Vic
$297 inclusive of GST for each individual workshop

ENROL

Explore state-based learning programs

Explore state-based learning delivered by CHIA NSW and CHIA Vic, combining nationally relevant knowledge with local expertise.

Partnering for a stronger sector

The Community Housing Learning Centre is built on a simple idea: When we invest in the people who work in community housing, we strengthen the sector as a whole.

As the peak bodies for community housing in their respective states, CHIA NSW and CHIA Vic have spent decades advocating for and supporting the sector.

Together, we’re creating a national professional development program that supports professionals, organisations and communities across Australia.