Managing Hoarding and Squalor

SERIES: Best Practice with Customers

Course Overview

As a community housing professional, you will respond to tenants who are identified as hoarders and may live in squalor. It is a complex mental health condition that can affect the person, their family and neighbours. This course will look at the issues behind hoarding and squalor, explore different strategies, and understand how to effectively use the legal and regulatory requirements for a satisfactory and long-lasting outcome.

  • 9.30am – 1.00pm
  • Online via Zoom
    Face to face on request
  • $275 incl. GST
  • 10 October 2024
  • 15 Participants
    Group bookings by enquiry
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  • Understand hoarding behaviour as a mental health condition.
  • Identify the difference between hoarding and squalor.
  • Identify the many aspects of a person’s life affected by hoarding including personal safety, child protection and animal welfare.
  • Develop strategies to manage hoarding and/or squalor within the community housing environment.
  • Identify the support services available within the local community.
  • Meet the legal, regulatory and ethical requirements.
  • Defining hoarding and squalor.
  • Myths and images about hoarding.
  • Impact and consequences of hoarding and squalor on the individual, their family, and their neighbours.
  • Role of the law in managing hoarding and squalor.
  • Dealing with hoarding and squalor as a housing professional.
  • Working with the social services network.
  • Frontline workers
  • Housing specialists

The course is delivered online via Zoom. Participants will also receive an infographic for their workplace outlining practical information and processes related to hoarding and squalor.

Need to chat?

If you are unsure which Professional Development course would suit you best, contact our CHIA NSW Learning & Development team by calling on (02) 9690 2447 or send us an enquiry via the form below.

Contact our Learning & Development team