We want to help our members to create sustainable tenancies and deliver best practice responses to managing antisocial behaviour.
The Approaches to Managing Antisocial Behaviour Toolkit aims to assist and support the community housing industry to respond fairly and effectively to all forms of antisocial behaviour, in order to:
• Increase the proportion of complaints resolved without the need to escalate to enforcement action
• Reduce the number of tenancies terminated on the grounds of antisocial behaviour
• Increase tenant satisfaction with community housing providers’ handling of antisocial behaviour complaints.
CHIA NSW would like to acknowledge the funding provided by the NSW Department of Communities and Justice (DCJ) to support the development of this toolkit under the NSW Community Housing Industry Development Strategy. The NSW Community Housing Industry Development Strategy is a partnership between CHIA NSW and DCJ.