With social housing only available to those who need it most, tenants have increasingly complex needs that community housing providers need to respond to. To support community housing providers to manage the tenancies of vulnerable people with more complex needs, the Federation has partnered with Q Shelter to develop the Creating Sustainable Tenancies for Tenants with Complex Needs Toolkit.
The Toolkit is a practical resource designed to equip community housing providers with the tools and resources required to implement best practice approaches to sustaining tenancies for tenants with complex needs.
Sustainable Tenancies introduction video
Sustainable Tenancies SECTION ONE
• Policy template NSW
• Pathways to assist management of high risk tenancies
• Emergency responses to behaviours of concern (BOC) for CHPs
• Tenancy response plan (template)
• Pathway to guide practice when a tenant with complex needs refuses to engage with support services
• Vulnerability Assessment Tool
Sustainable Tenancies SECTION TWO HOARDING AND SQUALOR
• Policy template NSW – working with people who hoard
• Managing hoarding pathway
• Hoarding screening assessment form
• Environmental Cleanliness and Clutter Scale
• Clutter Image Rating Scale
• Hoarding and squalor issues (letter)
Sustainable Tenancies SECTION THREE TRAUMA INFORMED CARE
• Trauma informed care & practice checklist
• Sustaining tenancy case study
• Tenancy response plan (template)
• Nuisance and annoyance breach of tenancy (letter)
• Reminder notice breach (letter 1)
• Reminder notice breach (letter 2)
• Reminder notice breach (letter 3)