Strengthening Practice in Responding to Domestic and Family Violence


As landlords in the social housing system, community housing providers have responsibilities to support their tenants to sustain their tenancies and prevent homelessness.  Tenants, household members or applicants that experience domestic and family violence (DFV) have a right to expect that the sector will respond to help them.

Providers have an opportunity to make a significant difference through the implementation of well-designed and evidenced DFV policies and procedures and by ensuring that approaches to identifying and responding to DFV assist victims to either remain safely in their own home or relocate to a safe environment.  Critical to this is the need to ensure that the response is tailored to the individual or household.

The aim of the Strengthening practice in responding to domestic and family violence: A toolkit for community housing providers is to build on the existing positive practice in both community housing and specialist homelessness services and complement; support and enhance current best practice approaches so they are adopted throughout the sector.

The toolkit is split into 6 sections plus a separate power point presentation which include a wide range of resources to assist providers to effectively identify and respond to DFV.

CHIA NSW offers a 2 hour webinar on the toolkit to support its implementation in your organisation.

We also offer the CHCDFV001 Recognise and Respond Appropriately to Domestic and Family Violence unit as part of the Certificate IV in Social Housing, which incorporates the toolkit resources.

For further information on the 2 hour webinar and/or full day training session, please contact Catherine Tracey, Head of Learning and Development, Centre for Training in Social Housing: [email protected] or 02 9690 2447 ext 215 or 0410 338 973.


SECTION ONE Introduction
SECTION TWO Guidance tools and checklists
SECTION THREE Tenant and applicant resources
SECTION FOUR Case studies
SECTION FIVE A resource for employers
SECTION SIX Resource for Housing Professionals

Identifying & Responding Effectively to Domestic & Family Violence – A TOOLBOX TALK