Industry Standard Resident Survey
Benefits
Low cost
Developed specifically for smaller providers
Key insights
Streamlined and automated to provide strategic takeaways
Benchmarked
Compare with other Industry Standard Survey users
Tenant Satisfaction Survey and Benchmarking Service
Experience
331
tenant satisfaction survey projects conducted
175,498
responses received from community housing tenants
57
community housing providers participating in benchmarking
Expertise
Survey
design
Informed by extensive consultations between CHIA NSW and the community housing sector.
Data collection
Best practice methodology informed by HouseMark’s STAR framework and NRSCH guidelines.
Analysis & reporting
Comprehensive and personalised insights you can use, including peer comparisons and regression analyses.
SURVEY AND REPORTING FEATURES
Multi-language surveys (including Easy English)
Paper (scanning), mobile, and tablet-administered surveys
Complex questionnaire set-up (skip logic/branching)
Peer comparison and benchmarking
Benchmark your organisation across a range of key performance indicators against 57 other community housing providers. Filter by Tier or State.
Regression analysis
Learn about the service areas which are uniquely predictive of overall satisfaction among your tenants. Classify service indicators by performance and impact on overall satisfaction to inform future focus areas.
Learn more
We have a range of solutions to meet the needs of community housing providers across a range of sizes, survey scope, and reporting needs. Get in touch using the form below, or email Adam (adamw@communityhousing.org.au). We look forward to hearing from you!