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CHC42221

Certificate IV in Housing

The Certificate IV in Housing is a qualification reflecting the role of individuals delivering housing support services and support to tenants, applicants and the community in the social housing and homelessness sector.

Course Overview

Recommended for people who are in a supervisory role or have an opportunity to act in a supervisory role.

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CHC42221 CERTIFICATE IV IN HOUSING

This qualification reflects the role of individuals delivering housing support services and support to tenants, applicants and the community in the social housing and homelessness sector.

They may be public housing specialist staff or people undertaking similar roles in the community housing sector. Alternatively, they work with vulnerable people who may be experiencing homelessness or at risk of experiencing homelessness.

In undertaking this course, 15 units must be completed comprising 8 core units and 7 elective units, with two specialisations to choose from – Housing or Homelessness.

  • Housing Specialisation – must include three units from the list of Housing Units plus the core unit CHCSOH024 Support sustainable tenancies.
  • Homelessness Specialisation – must include all three units listed under the Homelessness Specialisation.

Workers at this level may work under limited supervision in an administrative or assisting capacity.

CLUSTER 1 – COMMUNICATION AND CULTURAL AWARENESS

CORE 1: CHCCOM002 Use communication to build relationships

CORE 2: CHCDIV001 Work with diverse people

CORE 3: CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CLUSTER 2 – WORKING IN INDUSTRY

ELECTIVE 1: CHCPRP003 Reflect on and improve own professional practice

CORE 4: CHCLEG001 Work legally and ethically

CORE 5: HLTWHS001 Participate in workplace health and safety

CLUSTER 3 – WORKING WITH CLIENTS

CORE 6: CHCSOH013 Work with people experiencing or at risk of homelessness

ELECTIVE 2 : CHCSOH021 Work with clients within the social housing system

ELECTIVE 3: CHCCCS020 Respond effectively to behaviours of concern

ELECTIVE 4: CHCMHS007 Work effectively in trauma informed care

CORE 7: CHCDFV001 Recognise and respond appropriately to domestic and family violence

CLUSTER 4: HOUSING SPECIALISATION (1 CORE UNIT + CHOOSE 3 HOUSING ELECTIVES)

ELECTIVE 5: CHCSOH014 Manage and maintain tenancy agreements and services

ELECTIVE 6: CHCSOH015 Manage housing application and allocation processes

ELECTIVE 7: CHCSOH016 Manage tenancy rent and rent arrears

ELECTIVE 8: CHCSOH017 Manage vacant properties

ELECTIVE 9: CHCADV004 Represent the organisation in a court or tribunal

CORE 8: CHCSOH024 Support sustainable tenancies

CLUSTER 5: HOMELESSNESS SPECIALISATION (CHOOSE 3 HOMELESSNESS ELECTIVES)

ELECTIVE 5: CHCCSM005 Develop, facilitate and review all aspects of case management

ELECTIVE 6: CHCADV002 Provide advocacy and representation services

ELECTIVE 7: CHCMHS007 Work effectively in trauma informed care

CHCCOM002 Use communication to build relationships

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.

CHCDIV001 Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.

CHCPRP003 Reflect on and improve own professional practice

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

CHCLEG001 Work legally & ethically

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities

HLTWHS001 Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

CHCSOH013 Work with people who are experiencing or at risk of homelessness

This unit describes the performance outcomes, skills and knowledge required to work with people who are experiencing homelessness or at risk of becoming homeless, including people experiencing domestic and family violence. This unit applies to individuals who work in a range of community services and health roles.

CHCSOH021 Work with clients within the social housing system

This unit describes the performance outcomes, skills and knowledge required to assist people who are looking for or need assistance with housing and accommodation. This unit applies to individuals who work in tenancy and non-tenancy services in a social housing context. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

CHCCCS020 Respond effectively to behaviours of concern

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. The unit applies to workers in any context exposed to difficult and challenging behaviour.

CHCDFV001 Recognise and respond appropriately to domestic and family violence

This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs. This unit applies to health and community service workers providing services according to established organisation procedures. These workers may not be specialised family violence workers.

CHCMHS007 Work effectively in trauma informed care

This unit describes the skills and knowledge required to practice and contribute to the continuous improvement of trauma informed care within a service. This unit applies to individuals working in the community services and health sectors where services are informed by the knowledge and understanding of central trauma, particularly the impact of interpersonal violence.

CHCSOH014 Manage and maintain tenancy agreements and services

This unit describes the performance outcomes, skills and knowledge required to manage tenancy agreements and associated housing services. This unit applies to individuals who work in a social housing context in agencies responsible for sustainable tenancy management. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

CHCSOH015 Manage housing application and allocation processes

This unit describes the performance outcomes, skills and knowledge required to assist clients, process housing application forms and administer housing allocation. This unit applies to individuals who work in a social housing context. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

CHCSOH016 Manage tenancy rent and rent arrears

This unit describes the performance outcomes, knowledge and skills required to manage all aspects of tenancy rent and rental arrears. This unit applies to individuals who work in a social housing context. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

CHCSOH017 Manage vacant properties

This unit describes the performance outcomes, skills and knowledge required to manage rental properties which have become vacant. This unit applies to individuals who work in a social housing context within clearly defined organisational processes and procedures.

CHCADV004 Represent the organisation in court or tribunal

This unit describes the skills and knowledge required to undertake work as an advocate of a service or organisation in a court or tribunal. This unit applies to workers typically in a leadership role in a community services or advocacy setting who are responsible for providing formal advocacy or representation.

CHCSOH024 Support sustainable tenancies

This unit describes the performance outcomes, skills and knowledge required to assist tenants to maintain a sustainable tenancy. This unit applies to individuals who work in a social housing context. Workers exercise judgement and sensitivity when working with tenants within clearly defined processes and procedures.

CHCCSM005 Develop, facilitate and review all aspects of case management

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts.

CHCADV002 Provide advocacy and representation services

This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums. This unit applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs.

1. ORIENTATION MEETING

Once enrolled you will receive an invitation via Zoom for your induction and Moodle login. You will meet your Training Manager and prepare for the course including learning how to use Moodle, how to contact your Student Support Advisor and what classes will be running. Methods of learning including Zoom classes, seminars and self-directed learning will also be covered.

2. WEEKLY CLASSES

Students join classes where they will develop an understanding of their unit of study. This is a great opportunity to meet peers from different organisations, learn from others and explore new ways of working. There are six sessions per unit of study, with the final session enabling you to practice your skills and complete some of your assessment tasks.

3. SELF-DIRECTED ONLINE LEARNING

Once enrolled you will receive your Moodle login which provides access for you to see course materials and submit assessments online by their due date. Please let your Student Support Advisor know that you wish to study via self-directed online learning.

4. ONLINE LEARNING AND ASSESSMENT

Students have 8 weeks to complete their classes and/or online learning and assessment work.

1. ENROL IN THE UNIT YOU WISH TO RECEIVE RECOGNITION FOR 

Once enrolled, request an RPL Toolkit from your trainer. You can also ask them for guidance if you are unsure whether you are eligible for RPL.

2. PROVIDE SUPPORTING DOCUMENTATION

You will need to provide supporting documentation to demonstrate competency, including:

  • A resume;
  • Certified copies of your qualifications;
  • Job description(s) of any relevant position(s) held within the past three years;
  • A letter from your direct line manager confirming that you undertake (or undertook) the duties detailed in the job description.
3. COMPETENCY CONVERSATION

Your trainer will arrange a time to call you and go over the details of your work experience to confirm your competency in key areas.

4. YOUR ELIGIBILITY IS ASSESSED

Your trainer will let you know if you are able to receive Recognition for Prior Learning.

SUBSIDIES ARE AVAILABLE

You may be eligible to undertake your studies through the Smart and Skilled subsidy. Further concessions or exemptions may also apply.

 

FURTHER FEE EXEMPTIONS & CONCESSIONS

You may be eligible for fee exemptions or concessions if you are an Aboriginal or Torres Strait Islander person, if you have a disability, or if you are a welfare recipient. Contact us for further information [email protected]

COST FOR SINGLE UNITS
  • Individual Unit $450
  • Recognition of Prior Learning $350
  • Credit Transfer Free

Applications for this course are accepted biannually, with formal enrolments in February and June.

1. APPLY FOR YOUR UNIQUE STUDENT IDENTIFIER

You can complete the application for your Unique Student Identifier online. All you need is a valid form of ID.

2. COMPLETE AN APPLICATION FORM

Complete and submit an online application form.

3. WE WILL CONTACT YOU WITHIN 5 BUSINESS DAYS

Once we receive your email, we will email you within five business days to complete your enrolment.

MAKING CHANGES TO YOUR STUDY PROGRAM 

Our course is designed to be delivered in a series of skill clusters to streamline your course, but if you are interested in other units offered in other related courses, we may be able to offer you alternative subjects. Contact your Student Support Advisor if you would like to discuss making changes to your study program.

 

COURSE PROGRESSION

We want to ensure that all our students are on-track to finish their qualifications within the allocated time. If you are not completing work or attending class, we will follow-up to make sure you are progressing through your course. If you are not progressing due to unforeseen circumstances, you have the option of extending your end date by one year so you can work at a slower pace.

EXTENDING YOUR COURSE

If you find you need more time to complete your qualification, we can extend your course end date by one year. Please contact your Student Support Advisor if you are considering extending your course.

UPDATING YOUR INFORMATION

We do need current contact information so that we can get in touch with you to let you know when our classes are held. Please get in touch via email if your information changes so that we can update our records. As a Registered Training Organisation (RTO), CTSH is required to collect your contact information and personal data. If you would like more information about how and why we collect this data, please email your trainer.

At enrolment all applicants will be asked if they have completed any AQF qualifications and/or Statements of Attainment awarded by another RTO. The applicant will be required to submit an original (for certification) or certified copy of documents to include in the application process. This information may enable the applicant to apply for credit transfer.

The Manager Training or Manager Cadetship in consultation with the Administration Coordinator will review all certified documents to determine what credit transfers may be available to the applicant. CTSH may authenticate the information by contacting the issuing RTO directly. This determination may vary the course length and cost.

As per the procedure outlined above, the Manager Accredited Training or Manager Cadetship in consultation with the Administration Coordinator will review all documents and determine what credit transfers may be available to the learner. CTSH may authenticate the information by contacting the issuing RTO directly. This determination may vary the course length and cost.

All approval of credit transfer will be deemed relevant to the course being undertaken. Certified copies will be kept on the learner’s file.

Learners will not be required to repeat any unit/s or modules in which they have already been assessed as competent.

The granting of credit transfer may have an impact on the structure and duration of the course. No two cases are the same and the learner may need to discuss their individual circumstances and needs with their assessor.

CTSH processes applications for credit transfer free of charge.

POLICY

CTSH ensures that the learner through assessment and/or Recognition of Prior Learning (RPL) can demonstrate their ability to perform tasks, demonstrate consistency in performance, understand what they are doing and why; and is able to integrate their understanding and performance.

Assessments are industry relevant, demonstrated in the workplace where possible and conducted in accordance with the Principles of Assessment (Table 1.8-1) which informs the learner of the context and purpose of the assessment and Rules of Evidence (Table 1.8-2) which guides the collection of evidence. All assessments comply with the requirement of the Training Package and if successfully completed by the learner lead to a qualification or Statement of Attainment under the Australian Qualifications Framework (AQF).

TABLE 1.8-1: PRINCIPLES OF ASSESSMENT
Fairness The individual learner’s needs are considered in the assessment process. Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.
Centre for Training in Social Housing informs the learner about the assessment process; provides the learner with the opportunity to challenge the result of the assessment; and be reassessed if necessary.
Flexibility  Assessment is flexible to the individual learner by: 
– reflecting the learner’s needs;
– assessing competencies held by the learner no matter how or where they have been acquired; and
– drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.
Validity  Any assessment decision of Centre for Training in Social Housing is justified, based on the evidence of performance of the individual learner. 
Validity requires:
– assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance;
– assessment of knowledge and skills is integrated with their practical application;
– assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations; and
– judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability  Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.
 
TABLE 1.8-2: RULES OF EVIDENCE
Validity  The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.
Sufficiency  The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.
Authenticity  The assessor is assured that the evidence presented for assessment is the learner’s own work.
Currency  The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.
PROCEDURE

For a learner to be assessed as competent the assessment procedures must ensure the learner has:

– absorbed the knowledge

– developed the skills

– combined the knowledge and skills to demonstrate:

– ability to perform relevant tasks in a variety of workplace situations, or accurately simulated workplace situations applied consistency in performance and a consistent ability to demonstrate skills when performing tasks

– understand what they are doing, and why, when performing tasks

– ability to integrate performance with understanding, to show they can adapt to different contexts and environments.

The following steps guide the development of assessments at CTSH: 

1. Assessments will be developed in-house using the expertise of the Learning and Development Team and industry representatives to ensure current industry practice. Where this is not possible the unit of competency will be purchased and contextualised to reflect current community housing practice.

2. A range of assessment techniques will be incorporated into assessment tasks to assess essential outcomes, the level of performance required to achieve outcomes and the context of the assessments.

3. Assessments tasks will be mapped against the elements, performance criteria and knowledge as outlined in the unit of competency training package;

4. Model answers will be developed and provided to the assessor to ensure consistency with assessment judgements;

5. Assessments tasks will be reviewed and approved before use;

6. Work based assessments will be a component of assessments with a third party report (TPR) used to provide supplementary evidence of competency as required. A TPR is to be conducted by a manager or person senior to the learner.

7. Observations of work based practice will be conducted in a simulated environment if work based assessment is not possible.

8. Timely and appropriate feedback will be given to learners on their assessment outcome within two weeks of submission;

9. All assessments will be uploaded by the learner to the unit of competency Moodle for marking and the retention of assessment evidence.

10. All assessments will be retained for six months after the date of marking is entered into VETtrak for ASQA and three years for NSW Smart and Skilled. Other state funding will have their own requirements, and this will be checked prior to engaging with other state training services.

You can use Moodle to access course materials online and complete and upload assessments.

Login to Moodle using the details you receive on enrolment.

If you have any trouble, please contact us.

CTSH ensures all learners are informed of and understand their rights and responsibilities under the Standards. CTSH will manage the complaints and appeals process fairly, efficiently and effectively and ensure the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process.

COMPLAINTS PROCEDURE

Learners who wish to lodge a complaint against CTSH, trainers and assessors or other staff, another student or a third party providing services on CTSH’s behalf, its trainers and assessors or other staff will be able to access information from the website or from the Manager Accredited Training or the head of Learning and Development. Complaints will be reviewed as an informal or formal complaint. The process is outlined below:

INFORMAL COMPLAINT

1. The initial stage of any complaint shall be for the complainant to communicate directly with their Trainer and Assessor of CTSH, who will decide and record the outcome of the complaint.

2. Person(s) dissatisfied with the outcome of the complaint may then apply to the relevant Manager Accredited Training who will decide and record the outcome of the complaint.

3. Person(s) dissatisfied with the outcome of the complaint to the Manager Accredited Training may initiate a ‘formal complaint’.

FORMAL COMPLAINT

1. The complainant may put in a formal complaint without going through the informal complaint process if they feel it is warranted.

2. The complaint and its outcome shall be recorded in writing on the CTSH Complaints and Appeals Register

3. On receipt of a formal complaint the Head of Learning and Development shall convene an independent panel to hear the complaint; this shall be the ‘Complaint and Appeal Committee’.

4. The Complaint and Appeal Committee shall not have had previous involvement with the complaint and should include representatives of:

– Head of Learning and Development

– Training staff member

– Independent third party

5. The complainant shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as a representative.

6. The relevant staff member shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as a representative.

7. The Complaint and Appeal Committee will decide on the complaint.

8. The Complaint and Appeal Committee will communicate its decision on the complaint to all parties in writing within 5 working days of making its decision.

9. If the complaint takes more than 30 days to finalize, written notification will be given to all people involved explaining the delay.

APPEALS PROCEDURE

Learners are informed at their Orientation of their right to request a review of a decision. This may include:

– Appeal of an assessment decision made by either CTSH or a Third Party providing services on behalf of the Centre for Training in Social Housing (if relevant).

INFORMAL APPEAL

1. The initial stage of any appeal shall be for the appellant to communicate directly with the Trainer and Assessor of CTSH, who will decide and record the outcome of the appeal.

2. Person(s) dissatisfied with the outcome of the appeal to the Trainer may then appeal to the Manager Accredited Training who will make a decision and record the outcome of the appeal.

3. Person(s) dissatisfied with the outcome of the appeal to Manager Accredited Training may initiate a ‘formal appeal’.

FORMAL APPEAL

1. The appellant may put in a formal appeal without going through the informal appeal process if they feel it is warranted.

2. The appeal and its outcome shall be recorded in writing on the CTSH Complaints and Appeals Register

3. On receipt of a formal appeal Head of Learning and Development shall convene an independent panel to hear the appeal; this shall be the ‘Complaint and Appeal Committee’.

4. The Complaint and Appeal Committee shall not have any previous involvement with the appeal and should include representatives of:

– Head of Learning and Development;

– A training staff member; and

– An independent third party.

5. The appellant shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as representative.

6. The relevant staff member shall be given an opportunity to present their case to the committee and may be accompanied by one other person as support or as a representative.

7. The Complaint and Appeal Committee will decide on the appeal.

8. The Complaint and Appeal Committee will communicate its decision on the appeal to all parties in writing within 5 working days of making its decision.

9. If the appeal takes more than 30 days to finalise, written notification will be given to all people involved explaining the delay.

The outcome of all complaints and appeals will be reviewed as part of CTSH’s quality assurance processes. Any rectifications identified by those processes will be acted on in a timely manner.

Need to chat?

If you are unsure which qualification or Professional Development course would suit you best, give our CHIA NSW Learning & Development team a call on (02) 9690 2447 or send us an enquiry via the form below.

Contact our Learning & Development team