Housing Pathways

SERIES: The Way We Work

Course Overview

Housing Pathways is the way applications for housing assistance are managed in NSW. The Housing Pathways Framework provides coordinated information and advice using a single application and standard assessment process across all social housing organisations. It provides a common eligibility, prioritisation guidelines and allocation process and single waiting list.

  • 3 days, 9.30am – 3:00pm
  • Face to Face
  • Free to Members
  • 02, 03 & 04 July 2024
    22, 23 & 24 Oct 2024
  • 10 Participants
    Group Bookings by Enquiry
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  • Understand how applications for housing assistance are managed through Housing Pathways.
  • Understand the policies and procedures which guide the practice of implementing Housing Pathways.
  • Complete systems steps in HOMES to allocate housing.
  • Understand the policies and procedures for the allocation of housing.
  • Day 1: Housing Pathways overview.
  • Day 2: Getting started in HOMES; assessing an application for assistance; managing change in circumstances.
  • Day 3: Overview of offers; creating a property in HOMES; making an offer using CM9-ONETRIM; appeals.
  • Frontline workers who manage applications of housing and have limited experience in this area.
  • Frontline staff who would like to refresh their knowledge and skills.

The course is delivered face to face over three days. There is an opportunity for participants to complete the first day online prior to attending the face to face sessions. This can be discussed at the time of enrolment. Courses can be scheduled in regional NSW on demand.

Participants must bring along a laptop with access to CITRIX including CHaP, HOMES and CM9-ONETRIM.

Julie Cleary is an experienced housing worker who has worked in social housing for over 12 years across various job roles including in the Housing Options Team, Affordable Housing Coordinator Housing Independence Office with Hume Housing. She is experienced in using Housing Pathways and training staff in applying up to date procedures to ensure an understanding and knowledge of the Department of Communities and Justice system.

Julie is a result oriented, customer driven and quality focussed with a proven record in managing multiple functions and procedures to strive for strong customer service.

“Julie was very knowledgeable and very clear and friendly in her training approach.”

“…..Julie has solid knowledge of pathway products.”

Need to chat?

If you are unsure which Professional Development course would suit you best, contact our CHIA NSW Learning & Development team by calling on (02) 9690 2447 or send us an enquiry via the form below.

Contact our Learning & Development team