Course Overview
Housing Pathways is the way applications for housing assistance are managed in NSW. The Housing Pathways Framework provides coordinated information and advice using a single application and standard assessment process across all social housing organisations. It provides a common eligibility, prioritisation guidelines and allocation process and single waiting list.
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Day 1, 9.30am – 1.00pm (Online)
Day 2 & 3 , 9.30am to 3.30pm (Face to Face) -
Face to Face – Please see requirements below
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Free to Members
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19, 20 & 21 May 2026
02, 03 & 04 June 2026 -
10 Participants
Group Bookings by Enquiry
- Understand how applications for housing assistance are managed through Housing Pathways.
- Understand the policies and procedures which guide the practice of implementing Housing Pathways.
- Complete systems steps in HOMES to allocate housing.
- Understand the policies and procedures for the allocation of housing.
- Day 1: Housing Pathways overview.
- Day 2: Getting started in HOMES; assessing an application for assistance; managing change in circumstances.
- Day 3: Overview of offers; creating a property in HOMES; making an offer using CM9-ONETRIM; appeals.
- Frontline workers who manage applications of housing and have limited experience in this area.
- Frontline staff who would like to refresh their knowledge and skills.
The course is delivered face to face over three days. There is an opportunity for participants to complete the first day online prior to attending the face to face sessions. This can be discussed at the time of enrolment. Courses can be scheduled in regional NSW on demand.
Participants must bring along a laptop with access to CITRIX including CHaP, HOMES and CM9-ONETRIM.
Karren Beaumont is a highly experienced community housing professional with a strong background in housing, homelessness, and frontline support. Over the course of her career, she has worked across both the government and non-profit sectors, supporting individuals and families with complex needs through assertive outreach, tenancy management, crisis intervention, and case coordination.
Karren currently delivers training as a Housing Specialist with CHIA NSW, where she brings practical insight, sector knowledge, and a learner-focused approach to her sessions. Her training is shaped by years of hands-on experience and a deep understanding of the real challenges faced by workers and clients alike.
Known for her warm and engaging facilitation style, Karren is committed to creating safe, inclusive learning environments that encourage reflection, build confidence, and strengthen practice across the housing and community services sector.
“Excellent and supported collaboration.”
“I am better informed about the company I work for.”
“The trainer was lovely and very knowledgeable.”
“Good/engaging presenter”
Need to chat?
If you are unsure which Professional Development course would suit you best, contact our CHIA NSW Learning & Development team by calling on (02) 9690 2447 or send us an enquiry via the form below.