We want to help our members to create sustainable tenancies and deliver best practice responses to managing antisocial behaviour.
The Approaches to Managing Antisocial Behaviour Toolkit aims to assist and support the community housing industry to respond fairly and effectively to all forms of antisocial behaviour, in order to:
• Increase the proportion of complaints resolved without the need to escalate to enforcement action
• Reduce the number of tenancies terminated on the grounds of antisocial behaviour
• Increase tenant satisfaction with community housing providers’ handling of antisocial behaviour complaints.
CHIA NSW would like to acknowledge the funding provided by the NSW Department of Communities and Justice (DCJ) to support the development of this toolkit under the NSW Community Housing Industry Development Strategy. The NSW Community Housing Industry Development Strategy is a partnership between CHIA NSW and DCJ.
Download the Approaches to Managing Antisocial Behaviour (ASB) – Practitioner’s Toolkit
Resources and tools
Resource 1: Neighbour Disputes and Antisocial Behaviour Policy and Procedure
Resource 3: ASB Risk Assessment Tool
Resource 5: ASB Investigation Record
Resource 7: Natural Justice Letter (letter 1)
Resource 9: Strike Notice (letter 3)
Resource 11: Getting Along with Neighbours Fact Sheet
Resource 13: Policy for Sustainable tenancies for tenants with complex needs
Resource 15: Pathway to guide practice when tenant with complex needs refuses to engage
Resource 2: ASB Risk Assessment Process
Resource 4: Incident Diary Sheet
Resource 8: Warning Letter (letter 2)
Resource 10: ASB in Social Housing Fact Sheet
Resource 12: Conflict De-escalation Tips
Resource 14: Reference guide to diagnose different kinds of ASB
Resource 16: Vulnerable Tenants fact sheet