Professional Development

This course explores colonisation, government policies and shared history as the knowledge base to inform culturally safe practice. We will define cultural safety and examine ways to ensure cultural safety in our own work practice.

Housing Pathways is the way applications for housing assistance are managed in NSW. The Housing Pathways Framework provides coordinated information and advice using a single application and standard assessment process across all social housing organisations.

The Induction Course provides new workers with information to assist them understand their work in community housing and what role they play in delivering high quality services to their customers and tenants.

Anti-social behaviour (ASB) is a significant challenge for Community Housing Providers in sustaining tenancies and maintaining good neighbour policies. We will explore good practice for managing anti-social behaviour, investigate resources available through the toolkit and, reflect on and explore how you manage difficult situations.

As a Community Housing professional, you will respond to tenants who are identified as hoarders and may live in squalor. It is a complex mental health condition that can affect the person, their family and neighbours.

Community Housing plays an important role in the housing of people experiencing mental ill health and/or mental distress. CHIA NSW and the Mental Health Coordinating Council have together developed a mental health awareness program. This program has been fully funded by the NSW Ministry of Health.

Community housing organisations have a responsibility to ensure tenancy issues are managed well and that attempts to resolve issues are made in a timely manner. With two pathways on offer for course completion, they will equip you with essential knowledge and understanding of the workings and processes of the NSW Civil and Administrative Tribunal (NCAT).

This session will discuss the myths and realities of domestic and family violence and explore strategies of reducing risk and increasing safety. Working with perpetrators is included as part of the session as many staff will work with perpetrators of domestic and family violence.

As a Community Housing Provider, you are working everyday with people who have experienced trauma. This session gives you the opportunity to understand trauma and complexities, examine what impact trauma has on your work, and offers you some tools and strategies to improve and validate your current practice.